Senior Technical Product Specialist

Job Type: Location Type: On-site

 

Job Title:

Senior Technical Product Specialist – Medical Devices

Remote: PST Time Zone

Overview:

Join a team at the forefront of medical technology innovation, where your technical expertise and bilingual communication skills will directly support life-saving devices used in patient care. This role bridges advanced engineering with real-world healthcare impact.

Key Responsibilities:

• Serve as a technical liaison for medical device support, ensuring effective communication across international teams-particularly in Japanese and English.
• Collaborate with internal stakeholders such as Product Support and Monitoring teams to meet shared goals while maintaining compliance with regulatory standards.
• Troubleshoot and diagnose device issues, including use-case analysis, service log interpretation, and component testing.
• Engage in hands-on work with device assembly/disassembly and Field Replaceable Unit (FRU) service models.
• Act as a subject matter expert in service support, guiding product applications and repair triage with global partners.

Qualifications:

Minimum Requirements:

• Bilingual fluency in English and Japanese.
• Associate’s or Bachelor’s degree in Biomedical Engineering or a related discipline, or equivalent military experience.
• 4+ years of experience in medical device service, manufacturing, or a related technical support role.
• Ability to work independently and lead others toward meeting deadlines.
• Strong analytical and process improvement skills.
• Must be available to work in the Pacific Standard Time (PST) zone.

Preferred Qualifications:

• Experience in product management, especially with respiratory care devices like mechanical ventilators.
• Background in customer service or phone-based technical support.
• Familiarity with FRU service processes.
• Proficiency in SAP or similar enterprise systems.
• Advanced skills in Microsoft Office (Excel, Word, PowerPoint, Visio).

Work Environment & Conditions:

• Clean, temperature-controlled workspace.
• Remote work eligible with domestic and international travel up to 40%.
• Cross-functional collaboration with Engineering, Quality, Service, and Product teams.