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Company: Flatiron Health

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.

We’re looking for a Billing & Collections Analyst to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care?

What You’ll Do

In this role, you’ll work closely with the Revenue Team, other members of the Accounting team, as well as cross-functionally, to ensure we maintain timely and accurate invoicing and collections. You will be involved in cross-functional projects and solving problems to reduce potential Accounts Receivable (AR) risks while influencing and collaborating with others towards ultimate success. Flatiron is looking for an individual who is excited to work in a fast-paced environment and determined to get the job done. You’ll also:

  • Generate invoices in NetSuite, Flatiron’s ERP system, based on contractual billing schedules
  • Perform detailed review of billing terms and billing setup in NetSuite for all new contracts, as needed
  • Cash application
  • Process credit memos, adjustments, and write-offs. This includes reviewing key data points in SalesForce, Flatiron’s CRM and CPQ system for credit information to be integrated into NetSuite.
  • Respond and resolve all customer and internal stakeholder related AR inquires in a timely fashion
  • Partner with business stakeholders to resolve customer disputes, provide assistance with information requests and develop streamlined processes
  • Perform collection duties (calls, emails, payment application and coordination with customers and internal teams) to maintain AR related metrics
  • Report on the health of accounts receivable to leadership on a regular basis
  • Assist on initiatives that focus on strengthening our internal control environment as well as creating more efficient ways to process transactions
  • Own monitoring the finance inbox, and appropriately flagging issues to the relevant team member to resolve.
  • Perform the monthly Sales & Use Tax reconciliation between Avalara, Flatiron’s tax system, and NetSuite; manage customer tax exemptions.

Who You Are

You’re a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition, you’re a resourceful and collaborative Billing & Collections Analyst with 3 years of experience owning the process of invoicing customers, cash application, customer outreach for timely payments and open AR resolution.

  • You are passionate about healthcare and the fight against cancer
  • You have a Bachelor’s degree in Accounting or Finance, relevant certification, or commensurate experience
  • You have strong organizational skills, attention to detail and time management skills
  • You are able to thrive in an unstructured environment, with a desire to improve existing processes and help the team build new processes
  • You are a self-starter with the ability to work independently and with a team to meet deadlines
  • You have a strong interest and excitement for understanding and building systems and processes; you enjoy working on ambiguous projects and thinking out of the box for solutions; you adapt well to change
  • You are goal-oriented, mature, logical, strategic, nuanced, and a quick-learner
  • You have excellent interpersonal, writing and communication skills with both internal and external stakeholders
  • You have strong Microsoft Excel skills (i.e. vlookups, index/match, sumifs, pivot tables, subtotals, etc)

Extra credit

  • You have experience with Netsuite ERP, Salesforce
  • You maintain a professional certification
  • You are fluent in German or Japanese

Where you’ll work

In this hybrid role, you’ll have a defined work location that includes work from home and 3 office days set by you and your team. For more information on our approach to hybrid work, please visit the how we work website.

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