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Job Type:
Not Specified
Minimum USD Salary: 40,000
Maximum USD Salary: 40,000

Industry: Client Service

Company: Sumitomo Mitsui Financial Group, Inc.

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $40,000.00 and $60,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

To provide the customers smooth onboarding and seamless access to E-Moneyger and other CMS-related systems by properly registering them and their required services/capabilities within the various CMS-related systems. Along with performing all administrative aspects of registering customers into our CMS-related systems, another focus of customer support is the validation/creation of accurately structured wire transfer templates for the customers.

In addition, the person is expected to perform Billing Management functions of GTBD (Registration of new billing information for new GTBD customers as well as updating billing information for new services provided to existing GTBD customers). and take care of delivery of tokens.

Role Objectives

  • Correctly and accurately register/modify customer information and available services in the various CMS-related systems (E-Moneyger, ACH, RCD, etc.) to enhance customers’ experience in utilizing our CMS-related systems.
  • Respond to and address inquiries from customers directly or via Client Service Representatives who received the inquiry in a timely and positive fashion.
  • Track and record daily template validations and other administrative tasks into our databases in order to maintain a clear record of services provided.
  • File customer documentation received and processed for future reference.
  • Record the customer’s billing information: Accurately manage the entry of billing information for new customers as well as billing information for new services provided to existing customers.
  • Take care of token delivery to customers.
  • Supporting and assisting one another in a positive manner for the benefit of the team and the department is expected. This includes assisting the Manager when requested or training less experienced employees.

Qualifications and Skills

  • Must understand the wire transfer requirements and routing methods (SWIFT, CHIPS, Fedwire and Book) for various currencies and have the ability to utilize E-Moneyger and other CMS-related systems to accurately register and support customers.
  • Adept at processing transactions and gathering information with our CMS-related systems as well as possessing a good understanding of MS Office.
  • Basic understanding of cash management services, products and systems, along with the associated work flow for each process.
  • Basic understanding of bank regulatory and compliance matters in order to proactively mitigate risk.
  • Strong oral and written communication skills with an ability to assist in the resolution of customer inquiries and effectively relay necessary information to internal teams.
  • Proactive and logical thinker who is able to remain extremely detail oriented to properly manage a variety of transaction requests and assignments to provide high quality customer service.
  • Business level Japanese language proficiency to provide coverage to Japan-based companies who may need assistance in Japanese (This skill set is NOT necessary but it would be a significant plus to the operation).

Additional Requirements

SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

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