Customer Care Specialist – Bilingual Japanese/English

Industry:

Company: Marriott Vacations Worldwide

Hourly Rate: $31.22

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Specialist Sales Front Desk at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Specialist Sales Front Desk, a typical day will include:

• Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.

• Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.

• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.

• Promotes awareness of brand image internally and externally.

• Creates, logs, and expedites premiums (gifts) for site marketing programs.

Guest Experience and Company Standards

• Welcome and greet guests; anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Specialist Sales Front Desk at MVW:

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.

• Available to work various shifts, holidays, and weekends.

• Customer service, and/or administrative experience preferred.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• May be asked to operate company vehicles following our company policies and standards (including but not limited to golf carts).

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.