Customer Support Specialist

Industry:

Company: Ampcus

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Support Specialist
Location(s): Phoenix, AZ

Responsibilities:

• Position is specifically for Clientdata support operations, but may incorporate spare parts order processing. Must be able to provide courteous and professional customer service in response to incoming phone calls for Clientdata support, spare parts quotes, order placement, tracking of orders/shipments, address billing inquiries, etc.
• Advise customers (internal & external) on deliveries and investigate possible shipping issues. Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize an ERP data entry or order processing system and other software programs to accomplish job tasks.
• Most work activities can be performed remotely, or in an office environment with little environmental or physical discomfort. Some lifting, bending, stooping, and reaching occasionally is necessary.
• Employees must be flexible with their work hours. Shift could be a 1st, 2nd, or 12-hour compressed workweek. They may be required to work overtime including weekends and holidays as needed.

Qualifications/Experience:

• Requires ability to fluently speak, read, and write English. Ability to fluently speak, read, and write Japanese or Mandarin is a plus.
• Associate Degree or higher in Business Administration or equivalent along with 3 to 5 year’s experience in customer service and supply chain management that may include parts order processing, reporting, data analytics, shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry.
• Technical experience working in a Fab is a plus.
• Ability to effectively communicate by telephone with customers, internal and external as well as working knowledge MS Office applications with strong aptitude using Microsoft Excel.