FC Shipping Supervisor

Industry: Fulfillment Center

Company: Oriental Trading Company

Overview

As our Fulfillment Center Shipping Supervisor, you will be responsible for supervising production employees in all aspects of the order shipping process. Responsible for implementing, monitoring and maintaining safety, productivity and quality standards and building a culture that promotes employee engagement.

Detailed Description

Principal Duties and Responsibilities
Essential Functions

1. Manage overall daily work processes to ensure continuous efficiency in order shipping operations, including metering, pillow/tape, sorting, loading, and expediting of packages
2. Maintain appropriate staffing levels and consistent work flow
3. Ensure comprehensive OSHA, safety and production training is provided and written training guides are current
4. Observe daily operations and ensure employees follow all safety guidelines
5. Directly supervise up to 50 employees
6. Interact with employees daily – Coach and recognize individual employees as appropriate based on individual strengths and needs
7. Closely monitor accuracy/error rates within assigned zone/pack areas and follow up with additional training, coaching, or changes to work processes
8. Coach employees on XP standards and principles to maximize performance and meet required performance, accuracy, and on-standard percentages according to the policies and procedures of XP
9. Provide daily feedback to employees on performance, complete daily XP timesheets timely, and complete weekly coaching based on XP requirements
10. Analyze production reports to identify areas of success and opportunity
11. Ensure staffing levels are appropriate to meet work requirements
12. Work with Shipping Manager to plan for future needs in equipment, processes, budget, staff, etc.
13. Investigate and complete accident/incident reports
14. Follow up with injured employees on light duty status to ensure compliance with physician restrictions
15. Complete administrative duties timely, including attendance and performance tracking, daily XP timesheets, documentation of employee relations issues, recommendation of disciplinary action, staff scheduling and rotation of job duties
16. Counsel employees when company policy, performance or safety issues arise and ensure needed changes are made
17. Document employee discussions and consult with HR on appropriate process and documentation for corrective action, including terminations
18. Complete annual performance evaluations timely on all direct reports and recommend merit recognition
19. Promotes an environment that encourages employee engagement
20. Actively works with employees to develop and carry out impact planning based on employee engagement survey results
21. Communicate promptly and effectively with support areas, including Inventory, other FC areas, IT, HR, etc. to ensure appropriate support and coordination of work
22. Communicate promptly and effectively with contractors and vendors including Small Parcel Carriers, LTL Carriers, FTL Carriers, Packaging Vendors, etc. to ensure appropriate support and coordination of work
23. Abide by all policies and procedures of Oriental Trading Company
24. Works with and safeguards confidential information on a daily basis
25. Maintains regular and predictable attendance
26. Work requires in-person collaboration among colleagues and contractors
27. Must be able to attend face to face meetings on short or little advance notice

Marginal Functions

1. Other duties as assigned
2. May perform any of the above functions at any of the company locations

Here’s what you need to join the fun:

Knowledge, Skills, and Abilities

• General computer experience required (MS Office & AS400 applications preferred)
• Excellent verbal and written communication skills
• Ability to multi-task
• Able to be CPR and first aid certified

Education

• Associate’s degree or equivalent combination of education and experience preferred

Experience

• 6 months production experience preferred
• Two years’ supervisory experience in a multi-flow production environment preferred
• OTC product knowledge and familiarity with order fulfillment processes preferred

Other Qualifications

• Ability to stand and walk for the duration of the shift
• Ability to climb stairs
• Ability to lift up to 35-50 pounds
• Ability to work in elevated work areas up to 28 feet high

Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business!

Oriental Trading Company (www.orientaltrading.com),is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.

EOE