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Company: Zuma

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill.

Zuma, located at Four Seasons Hotel One Dalton Street, Boston is the 12th and the latest addition to the international collection. Nestled in the heart of Boston, in the Back Bay neighborhood, it inspires informal dining with Japanese izakaya concept.


Serve guests in a quick, efficient, friendly and professional manner that meets or exceeds guest’s expectations.


  • Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
  • Take orders and serve food and beverage items to customers in a timely, enthusiastic and professional manner.
  • Listen and respond to inquiries using a positive, clear speaking voice.
  • Maintain an extensive knowledge of the menu and offer suggestions of dishes in accordance to the guest’s preference.
  • Able to safely transport hot and liquid items to and from the bar and kitchen areas.
  • Maintain a clean Dining Room area.
  • Anticipate and service the guest’s needs before requests are made.
  • Follow proper time and attendance and uniform procedures.
  • Able to ascertain a guest’s satisfaction and handle any problems which may arise and informing a Manager of the problem and how it was resolved.
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