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Job Type:
Full-time
Minimum USD Salary: 95,000
Maximum USD Salary: 100,000

Industry: Restaurant Management

Company: Benihana

Description

Position at Benihana

Position Summary Responsibilities

Guest Related

  • Seeks out and uses service-related guest feedback and takes appropriate action to continually improve the level of service, drive overall guest satisfaction, increase return visits and reduce guest complaints.
  • Develops and implements plans to continually improve guest satisfaction in the areas of server attentiveness and table cleanliness.
  • Concentrates on training service personnel, to continually improve the guest experience.
  • Ensures safety, sanitation and security guidelines are followed at all times and immediately resolves any items identified in inspections.
  • Reinforces suggestive selling behaviors by ensuring that the guest is invited to enjoy sushi, side orders, beverages and desserts as part of the dining experience.
  • Is responsible for maintaining the Benihana standards of products, services and quality.
  • Creates and fosters a culture to make wine and sake an integral part of every guest’s dining experience.
  • Creates an atmosphere that ensures guests to feel welcome and wish to return.

Employee Related

  • Sources, recruits and selects diverse, highly skilled service and front of house employees.
  • Guarantees commitment to dress/grooming and personal hygiene standards.
  • Ensures steps of service are consistently executed by training, developing and holding employees accountable.
  • Supports other managers in food and beverage training to develop the front of house employees.
  • Delivers timely performance feedback in the form of active coaching, counseling and recognition.
  • Prepares fair and consistent front of house schedules in a timely manner.
  • Ensures appropriate staffing levels to deliver a great guest dining experience.
  • Takes necessary disciplinary action, including dismissal for unacceptable behavior or performance decisively.
  • Conducts an all-staff meetings at least once every four weeks.
  • Is able to effectively address employee relations issues, appropriately problem-solve and liaison with the Human Resource department as necessary.

Investor Related

  • Develops and implements service plans that outline specific initiatives to increase return visits.
  • Inspires teamwork among managers to build guest counts, sales and earnings through providing a superior dining experience for the guest.
  • Manages beverage costs and monitors to ensure that all beverages are properly pre-checked and accounted for.
  • Is responsible for protecting the company’s assets and interests from damage and theft. Keeps equipment functional.

Leadership Related

  • Takes a leadership role in initiating service standards that support the goal of delighting the guest.
  • Demonstrates the appropriate level of knowledge and problem-solving and decision-making skills needed to drive service initiatives.
  • Holds employees accountable for excellent service-related results and fosters an environment of open, clear, two-way communication.
  • Gives feedback and offers retraining or redirection to raise performance.
  • Quickly takes the necessary and appropriate action when performance falls below standards.
  • Acts as an ambassador and enforcer of company regulations, policies and procedures.
  • Has general knowledge of Japanese culture relating to the Benihana Concept.
  • Must have thorough working knowledge of restaurant operational procedures in all phases including equipment.
  • Has full knowledge of corporate regulations, policies and procedures.
  • Has general knowledge of laws (both federal and local) that govern the restaurant industry.
  • Is able to tabulate, compute and analyze business statistics of the Benihana Restaurant.
  • Is able to use a personal computer or laptop computer provided by the Company for tasks given by the Company.
  • Is able to operate and teach employees the P.O.S System.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

Required: Three to five years of full-service, restaurant general management experience is required

Salary Range: $95,000.00 -$100,000.00

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