General Manager – Ka Haku, a Hilton Club

Job Type: Location Type: Not Specified

 

Job Description

The General Manager will play a key role in executing and overseeing the successful opening of Ka Haku, a Hilton Club and will be responsible for all aspects of resort operations-ensuring exceptional guest experiences while meeting quality, service, and financial goals. This role requires a strong understanding of vacation ownership principles and the ability to lead multiple departments including front office, housekeeping, maintenance, security, recreation, food and beverage, and loss prevention. The General Manager ensures brand standards are upheld, the property is maintained to the highest level, and luxury service is consistently delivered. Operating with significant autonomy, this position demands strong leadership, operational expertise, and the ability to manage outsourced service agreements effectively.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $150,000 ~ $180,000 per year
• This position is eligible for a corporate bonus and is eligible for participation in the Company’s Long Term Incentive Plan, which may include restricted stock units, stock options, and/or performance stock units.
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth…and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

• Lead overall resort operations including all direct and indirect departments
• Oversee HOA management, including budget development, reserve/capex planning, board communications, and annual meetings.
• Monitor financial performance and implement cost and labor controls to ensure profitability and financial expectations
• Conduct regular property inspections and coordinate maintenance to preserve the physical condition of the resort and brand standards.
• Ensure compliance with local laws, permits, licensing, and labor regulations.
• Maintain effective communication with owners, board members, corporate leadership, and community stakeholders.
• Address owner and guest concerns with urgency and professionalism to ensure satisfaction.
• Collaborate with sales and marketing teams to support product positioning and service alignment.
• Recruit, train, and lead staff to deliver exceptional service and achieve operational goals.
• Champion employee engagement and foster a culture of accountability, adaptability, and continuous improvement.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Completes all the required Company training/compliance courses assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Establishes a high level of team member engagement and inspires performance at all levels
• Ability to attract top talent that will highly align and be effective in a leadership committee environment
• Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• Bachelor’s Degree or higher
• 2+ years experience as a successful General Manager in a hotel or resort of 200 rooms or more
• 3+ years of related and management experience, preferably in hospitality or resort operations
• Experience working in Hawaii in a similar role (AGM/GM or department head level)
• Pre-opening experience or involvement in large-scale renovations
• Luxury Hotel or Resort Experience in a leadership role

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Master’s Degree or higher
• CHA, CHHE, CHM, or CRDE certifications
• Fluent or partially fluent in Japanese language or experience working in a hotel/resort environment with a high percentage of Japanese occupancy
• Food and Beverage Operations experience

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.