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Job Type:
Part-time

Industry: CS – Customer Service

Company: The Church of Jesus Christ of Latter-day Saints

Job Description

The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. Let your motivation for hastening the Lord’s work and a desire to support local priesthood leadership and members come together in this unique opportunity as a Global Support Tech Generalist in Leader Member Services.

The shift schedule is Monday: 6:30pm-1:00am, Wednesday: 6:30pm-1:00am and Friday: 8:30pm-5:00am with Tuesday, Saturday, and Sunday OFF.

The person in this position may apply for an alternative hybrid work arrangement that will require coming into the office based on business needs.

Learn more about the GSD HERE!

Did you know:

  • This is an opportunity to provide support for the Asia North Area.
  • Our inbound call center environment is a wonderful place to be where you share the same values as your co-workers.
  • Each day you will have the opportunity to serve local units, leaders, and members.
  • Be part of a work environment that has true purpose and allows you to directly apply your talents to help build the most important organization on earth.

Responsibilities

  • Must resolve questions and issues quickly and in harmony with Church policy.
  • Customer service is of utmost importance and candidates are expected to provide prompt, accurate, and efficient responses in a manner that demonstrates the highest level of professionalism, courtesy.
  • Provide quality customer service by answering calls and emails from priesthood leaders and members in the Japanese and English languages.
  • Fluency in Japanese and English is required.

Qualifications

  • High School Diploma or equivalent required
  • Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
  • 0 to 2 years previous computer technical support
  • Ability to fluently speak, read, and write in Japanese and English required
  • Current or prior local unit experience
  • Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
  • Understanding of Active Directory to unlock and reset passwords
  • Proficient with troubleshooting all Windows Operating systems
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

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