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Job Type:
Minimum USD Salary: 50,100
Maximum USD Salary: 50,100

Industry: Project/Program/Product Management–Non-Tech

Company: Amazon

Are you eager to support Customer Service (CS) Associates in connecting millions of worldwide customers with billions of deliveries?

The Shipping & Delivery Support (SDS) Operations Empowerment team is looking for an exceptional instructional designer to create, and continuously improve, learning programs using an array of creative approaches based in learning science that inspire learners and drive productivity.

This includes both self- and instructor-led trainings for our CS Associates around the world. The role requires an individual who can innovate, move quickly, and not be constrained by how things have been done before.

The role also requires an individual who can earn trust, manage stakeholders, and have a proactive approach to problem solving. You will have experience digging into data to discover pain points and developing content strategy that solves those problems.

Key job responsibilities

– Use appropriate tools and delivery methods to produce blended learning materials promoting learning through self-study, practice, performance support, socialization and knowledge-sharing.

– Conduct needs analysis to design and develop bar-raising, accessible, scalable learning solutions for multiple modalities and a global audience.

– Pursue a deep understanding of multiple learner roles supporting multiple operational programs to ensure learning solutions meet the needs of the business and learners.

– Develop evaluation strategies measuring learner outcomes of knowledge acquisition and impact to business metrics.

– Develop comprehensive training/design plan to monitor progress and serve as a communication tool for stakeholders.

– Prioritize effectively to manage multiple concurrent projects and initiatives.

– Collaborate effectively with other teams and subject matter experts (SMEs) to support launches of new products and services, as well as supporting updates to existing products and services.

– Perform LMS administration tasks including: upload of new content, update to existing content, curricula creation, and report generation.

– Maintain knowledge of new learning approaches, technology and tools.

NOTE – A work sample/portfolio demonstrating your experience and skill using course authoring tools and instructional design theory will be will be required as part of the hiring process.

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan


– 2+ years of program or project management experience

– Bachelor’s degree or equivalent

– 2+ years direct experience in designing training content to include eLearning courses, instructor-led materials, job aids, system simulations, multimedia products (video, graphic, audio), and other training materials.

– 2+ years direct experience using eLearning authoring tools to build learning experiences that include assessments, interactive activities, animated videos, graphics and images, and text-based content. (Articulate Studio/Storyline, Camtasia, Adobe Creative Suite, and Vyond)

– Solid project management skills including planning work, managing details, keeping multiple tasks/projects on track, working under tight timelines, and delivering results.

– Excellent verbal, written, interpersonal communication abilities including skills in explaining technical topics to novices and collaborating with subject matter experts, global stakeholders, and managers.

– Experience with coordination of multi-faceted global initiatives, including localization of training content.

– Bachelor’s degree, industry certifications, or equivalent experience in learning design, learning science, instructional design, educational psychology, or similar field.

– A work sample/portfolio demonstrating your experience and skill using course authoring tools and instructional design theory will be will be required as part of the hiring process.


– Master’s degree or equivalent

– Graduate degree in learning design, learning science, instructional design, educational psychology, or similar field.

– Experience with customer service or delivery organizations.

– Experience using learning data to inform continuous improvement.

– Experience working in a scrum-based development cycle.

– Fluency (verbal and written) in French, Italian, German, Spanish, Portuguese, and/or Japanese.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

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