IT Helpdesk Specialist
Full-time
Login to bookmark
Bookmark Details
Job Type:
Full-time
Industry:
Company: Cinter Career
We are seeking IT Helpdesk Specialist who can start ASAP
- Client : Japanese company
- Working Location: New York NY, 10016 (Hybrid 2 days ONSITE)
- Working Hours : 40Hour / week
- Employment Type : Full-time, Non-Exempt
- Salary : 55~65K
- Starting Date : ASAP
CLASSIFICATION:
- PRIMARY RESPONSIBILITIES:
- Provide technical support to client users as an IT Support member.
- Provide and manage client IT support operation related document.
- Understand and follow client’s request and instruction.
- ESSENTIAL FUNCTIONS:
- Serve as the initial point of contact for users experiencing technical issues via phone, email, chat, or in-person.
- Diagnose and resolve hardware, software, and network problems, providing effective solutions or workarounds.
- Log, track, and manage support requests using a ticketing system to ensure timely and organized resolution.
- Assist users with installing, configuring, and updating software applications and operating systems.
- Help set up new hardware, troubleshoot peripheral devices (monitors, printers, etc.), and perform basic hardware maintenance.
- Maintain detailed records of support interactions, solutions provided, and recurring issues.
- Contribute to and update user guides, FAQs, and other support documentation to facilitate self-service for users.
- Identify issues that require specialized expertise and escalate them to higher-level IT teams or subject matter experts.
- Ensure that escalated issues are resolved in a timely manner and keep users informed of progress.
- Manage user accounts, including creating new accounts, resetting passwords, and configuring access rights and permissions.
- Ensure that access controls are aligned with organizational policies and comply with security standards.
- Collaborate with other IT departments (e.g., network, server, software development) to address complex issues and implement solutions.
- Keep track of IT assets, including hardware, software licenses, and peripherals.
- Assist in managing the lifecycle of IT assets from procurement to disposal, ensuring compliance with organizational policies.
- Implement and enforce security measures such as antivirus updates, vulnerability remediation.
- Ensure that IT practices comply with organizational policies, industry standards, and regulatory requirements.
- Mentor and train new team members if necessary.
- Follow team manager’s request/instruction to operate IT operation support team.
- QUALIFICATIONS AND REQUIREMENTS:
- Very flexible mindset & challenging personality against sudden big change of request/workflow/rules/responsibility range/environment
- Toughness & strong motivation to complete heavy workload
- Strong motivation to achieve set goals.
- 2~5 years’ experience of user operation support.
- Strong attention to details with the ability to troubleshoot issues and provide resolution.
- SKILLS:
- Strong understanding of computer systems, operating systems (e.g., Windows 10/11), VDI, M365, Box, MS Teams, Email, and common software applications.
- Ability to analyze complex issues, think critically, and develop effective solutions.
- Ability to remain calm and patient while assisting frustrated or non-technical users.
- Efficiently manage multiple support requests and prioritize tasks to meet service level agreements (SLAs).
- Meticulous in documenting support activities and identifying root causes of issues.
- Excellent verbal and written communication skills to interact effectively with users of varying technical backgrounds.
- Strong verbal and written communication skills in English.
WORK ENVIRONMENT:
Hybrid
PHYSICAL DEMANDS:
Hold and carry item, which is 20lbs.
TRAVEL:
I can go on both domestic and international business trips, and work after business hours including the weekend and national holidays if required.
Share
Facebook
X
LinkedIn
Telegram
Tumblr
Whatsapp
VK
Mail