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Job Type:
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Industry: Quality Engineering Operations

Company: Terumo Corporation

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.

We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the driver’s seat – progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what’s next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.

Join us and help shape wherever we go next!

Advancing healthcare with heart

Job Summary

The Manager, Quality Control is responsible for managing quality operations functions within the respective manufacturing facility. S/he is responsible for ensuring compliance with the applicable regulations of all countries in which Terumo Medical either manufactures or distributes products including, but not limited to the U.S. Quality System Regulation, Japanese Pharmaceutical Affairs Laws, the Canadian Quality System Regulation, and the Medical Device Directive.

Job Details/Responsibilities

  • Establish and promote a work environment that supports compliance with the TMC Quality System and Terumo’s policies
  • Oversee the daily operations of the QC function and QC associates and processes related to incoming inspection and release of finished goods
    • Establish systems, management structure, and procedures to ensure sample collection and product appraisal are executed against specifications according to the control plans
    • Maintain a state of compliance in which results are reported in a timely manner to the appropriate parties for follow-up after they are obtained
    • Ensure appropriate scheduling, staffing, and support of QC associates to provide adequate coverage to the manufacturing area
    • Guarantee the QC team receives the requisite training on the necessary systems and equipment to execute their jobs
  • Write/maintain/update SOPs and Work Instructions governing activities of the QC team or identify the need to update SOPs and WIs and coordinate with appropriate technical functions
  • Understand and interact with the Manufacturing Execution system and ensure QC associates are trained on the system
  • Responsible for hiring and disciplinary actions related to QC associates
  • Work closely with Operations Quality Engineering, DHR Review, MES Quality, Manufacturing, and Engineering teams to identify, prioritize, communicate, and resolve Quality issues quickly
  • Track appraisal costs, resource allocation, and other metrics to optimize efficiency of the QC team and maintain Quality Performance Indicators in support of management oversight activities
  • Identify non-conformance trends and work with Quality Engineering and other technical functions to develop investigation plans as necessary
  • Effectively partner with Operations Managers and Supervisors to develop and implement strategies which promote the Terumo Quality Culture throughout operations
  • Support the preparation and conduct of compliance forums such as Quality System Management Reviews, Change Board Meetings, NC/CAPA Board meetings etc.

Job Responsibilities (continued)

  • Additional responsibilities may include, but are not limited to, enforcing compliance to Terumo’s quality policy; front line identification and triage of Quality issues on the manufacturing floor; participation in audits; engagement in projects to develop new test methods, equipment, and/or procedures; facilitating execution of non-standard testing relating to reselection, rework, or engineering protocols; and participating in root cause investigations as necessary
  • May be required to occasionally support additional shifts outside of the position’s regular shift times as business needs dictate
  • Perform other job-related duties as assigned

Working Conditions/Physical Requirements

Knowledge, Skills and Abilities (KSA)

  • Strong organizational skills required to develop, organize, maintain, and ensure operation of a group of QC associates who must maintain adequate service level in executing QC testing and reporting.
  • Prior experience in medical device manufacturing environment coupled with certifications from ASQ preferred
  • Ability to analyze and interpret all regulatory and quality guidelines as needed
  • Experience in QC testing, equipment, and/or measurement science preferred
  • Demonstrate a strong “business partner” approach and attitude providing creative and innovative solutions that meet quality standards

Qualifications/ Background Experiences

  • Bachelor’s degree in engineering/science/math required or equivalent combination of relevant work experience and education
  • Minimum of 10 years Quality Assurance/Control experience
  • Minimum 2 years management experience
  • Experience leading a testing lab or QC function preferred
  • Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook

It is Terumo’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.

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