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Job Type:
Full-time
Minimum USD Salary: 55,000
Maximum USD Salary: 65,350

Industry: Other

Company: dentsu

Company Description

Job Description

We’re looking for a Product Support Associate to provide technical support and troubleshooting for Dentsu’s people-based data and identity platform, Merkury. The incumbent will work closely with a cross-functional operations team and liaise with product managers, developers, business leaders, and end-users. The Support Associate will help to ensure maximum user satisfaction and success as they facilitate user onboarding, answer user inquiries, troubleshooting issues, and fulfill day-to-day operational requests.

Responsibilities

  • Provide best-in-class service and product support to end-users, partners, and internal teams
  • Onboard new platform users and provide ongoing product training as needed
  • Coordinate day-to-day operational processes including audience syndication, campaign tracking, troubleshooting, reporting, audits, and billing
  • Work with partners to facilitate and execute timely audience delivery
  • Collaborate with product teams to identify, troubleshoot, and communicate bugs
  • Serve as subject matter expert by gaining a deep understanding of the Merkury platform
  • Help maintain and contribute to product documentation, how-to guides, frequently asked questions, best practices, and other training materials
  • Advocate on behalf of end-users for product enhancements and feature requests

Qualifications

  • Bachelor’s degree in marketing, advertising, communications, or related field is required
  • 1-3 years in an account management, customer support, or customer success role at a technology-driven media or marketing company
  • Experience with media-buying, ad serving, or marketing platforms and technologies such as DSPs, DMPs, CRMs, ad servers, display/mobile/video ad networks, marketing automation, etc.
  • Excellent written and verbal communication skills
  • Exhibits patience, empathy, and solutions-oriented thinking
  • Detail-oriented and a successful multi-tasker with exceptional organizational skills
  • Passionate and curious about advertising/marketing technology and agile product development
  • Proficient and comfortable working in Excel and PowerPoint
  • Comfortable working in a fast-paced, ever-changing environment Familiarity with Zendesk, Salesforce, JIRA, or Snowflake is a plus

Additional Information

The anticipated salary range for this position is ($55,000-$65,350). Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com. #LI-AG1 About dentsu Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. https://www.dentsu.com/ https://www.group.dentsu.com/en/ We are champions for meaningful progress and we strive to be a force for good-for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Dentsu (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting@dentsuaegis.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good-for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

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