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Job Type:
Not Specified

Industry: Hotel

Company: IHG

Job Requirement:

  1. Fluent in English (speaking, listening, reading and writing)
  2. Fluent in Japanese (speaking, listening, reading and writing)
  3. Must be able to work in Guam USA without restrictions – US Citizens, US Permanent Residents and Residents of Federated Stated of Micronesia (FSM).

What’s the job?

As a Sales Supervisor you’ll support with the execution of sales and marketing strategies and plans to ensure targets are met and goals are achieved. Regularly sell bedrooms, meeting rooms and restaurant & bar through direct client contacts, vendors, travel agents, tour operators, visitor bureaus, convention bureaus, IHG Sales Team and other partners.



  • Support colleagues to make sure they deliver with compliance and to the standards we expect
  • Drive a great working environment for teams to thrive – linking up departments to create sense of one team.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Recommend or initiate any HR related actions where needed.
  • Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.
  • Support with all methods of maintaining and increasing business volume. This includes advertising, sales promotion, partnership, publicity, community relations, special sales projects, etc


  • Monitor budget and control expenses to achieve department budget
  • Support the team to achieve all sales goals and maximise profitability
  • Implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
  • Run month end reports and track performance to target to analyse current/potential market and sales trends

Guest Experience

  • Deliver Crowne Plaza Brand Promise and Service Signatures in your daily work.
  • Help guests – you’ll be happy to help if someone needs assistance with a request or complaint
  • Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
  • Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services
  • Schedule events and/or business group activities at the resort and coordinate with other resort-level departments to facilitate services agreed upon by the sales office and prospective clients.
  • Support operations with group handling as needed to ensure a great experience for guest and tour operator

Responsible Business

  • Raise the awareness and reputation of your hotel and the brand locally.
  • Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.
  • Perform other ad-hoc duties – unexpected moments which may be assigned by management when we have to pull together to get a task done.

What we need from you

  1. Education – Bachelor’s degree / higher education qualification / equivalent in business or related field.
  2. Service years – Two or more years of experience in the hospitality industry
  3. Knowledge and skills
    • Knowledge of local businesses and the Guam Hotel market
    • Good Communication and writing skills.
    • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company.
    • Problem solving, reasoning, motivating, organizational and training abilities.
    • Tasks and Project Management Skills
    • Strong team work and flexibility
  4. Language
    1. Fluent in English and English (speaking, listening, reading and writing)
    2. Fluent in English and Japanese (speaking, listening, reading and writing

What we offer

In return we’ll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family – opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role.

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

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