Senior Account Manager [Japanese Bilingual][Automobile ]

Industry:

Company: Cinter Career

We are seeking an Senior Account Manager in Farmington Hills, MI

• Client (type/ industry) : Automobile Parts Logistics

• Working Location: Hybrid (Farmington Hills, MI)/ after 90 days on-site, Hybrid

• Employment Type : Exempt

• Salary : -$120K

• Benefit: full benefit

• VISA support: No

• Language : English and Japanese

Essential Job Functions:

Customer Service

• Prepares for all necessary shipping documents and makes data entries into Phreebooks.

• Processes customer orders by sending information to the warehouse and freight forwarders.

• Creates sales orders and invoices.

• Sends advanced shipping notices (ASN) to customers.

• Arrange air shipments or courier shipments (e.g.: FedEx, UPS, and DHL) for prototype and service part orders.

• Arrange courier pickups for parts that passed inspection from KAC office to US facilities.

• Files all customer sales orders related documents.

• Receives forecasts from customers and updates an inventory matrix.

• Coordinates with the warehouse to release the required parts on due date when received the release orders from customers.

• Creates and sends the request forms (Yosei-hyo, Ringi-sho) and purchase orders to KIJ, KIV or KMX based on the forecasts or purchase orders received from customers.

• Follows up on orders and coordinates shipping schedules with KIJ, KIV or KMX to ensure delivery by specific dates.

• Communicates with customers, carriers, freight forwarders and suppliers when issues arise on the shipments.

• Checks shipping orders to ensure they are accurate with regards to quantity shipping.

Inventory Control / Order Analysis

• Updates inventory matrixes and Phreebooks based on forecasts from customers.

• Receives shipping notices from KIJ, KIV or KMX and inputs data of inbound shipments into Phreebooks and update inventory matrixes.

• Sends the information of inbound shipments to the warehouse and freight forwarders.

• Communicates with EDI and ERP system providers to maintain and improve the current EDI system and establishes the new EDI connections with WMS systems of the warehouses.

• Arranges shipments for returning products to KIJ, KIV or KMX.

• Manages prototype and service parts inventory stored at KAC office.

• Manages repacking cartons inventory stored at KAC office as well as other US facilities. Orders from KIJ or KMX when needed.2

• Reconciles inventory reports between Phreebooks and WMS of each warehouse and performs inventory valuation monthly.

• Reconciles open order balance referring to order balance matrixes from KIJ and updates Phreebooks.

• Prepares order planning matrixes and create order/delivery plans analyzing past delivery records, the latest forecasts from customers, and market information.

• Establishes release and delivery procedures for new customers coordinating with the warehouses, freight forwarders and customers.

Other & Miscellaneous

• Creates and updates standard operating procedures (SOP).

• Creates barcode shipping labels based on AIAG or customer standards.

• Makes cost analyses regarding logistics and inventory management at the warehouses.

• Updates and analyses the inbound and outbound invoices.

• Makes efforts to gain product knowledge and familiarize with the product markets.

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.

• Performs special projects and other miscellaneous duties as assigned by the Order & Inventory Control Supervisor and Management.

• Reports to work based on company schedule and complies with all company policies and procedures.

• Follows up to complete any assigned work.

• Maintains high ethical standards in the workplace.

• Maintains good communication with supervisors, staff members and outside contacts.

• Responsible for maintaining a clean and safe working area.

• Supports to introduce and implement for the quality control system of ISO9001/ IATF16949 and CTPAT.

• Collaborates teamwork to achieve team goals and complete tasks in an effective and efficient way.

Job Competencies (Knowledge, Skills, & Abilities):

Critical Competencies

• Analysis – Critically and carefully examines facts or data to develop a hypothesis or theory. Undertakes course of action to verify or disprove assumptions. Identifies causes of problems, secure relevant information, and recommends solutions. Conducts research and analysis to determine whether a concept or plan can effectively be put into action.

• Math Skills – Ability to productively work with numbers and accurately perform arithmetical, algebraic or geometric calculations as needed.

• Product Knowledge – Maintain an up-to-date knowledge of company’s products and/or services.

• Technical Communication – Able to communicate (reading, writing, speaking) by using the specialized vocabulary, terminology and concepts.

• Trading Knowledge – Maintain an up-to-date knowledge of custom, Incoterms, and documents for imports/exports.

Other Competencies

• Attention to Detail, Office Equipment Usage, Computer Usage, Multi-Tasking, Problem Solving, Team Participation, Motivation to Learn New Skills, Knowledge of the accounting system and EDI system.

QUALIFICATIONS:

Education & Experience

• Degree in supply chain management, International Business or related major is a plus. Or equivalent work experience.

• Global supply-chain compliance knowledge is preferred.

• Cross-border experience between U.S. and Mexico is a plus.

Language Skills

• Superior English and Japanese language skill

Supervisory Responsibilities

• No

Certificates / Licenses / Training Requirements

• Driver’s license

Travel

• Traveling is not required as an essential duty but performed as needed.

Work Environment and Physical Demands:

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position.

• Work Environment: Work is typically performed in an office environment.

• Must be able to use a variety of tools and equipment such as computer terminal for data input, copy machines, calculator and any other equipment related to functional area.

• Must be able to use software includes the use of Windows Operating System, MS Office Applications (Word, Excel, etc), Internet.

• Noise Levels: Moderate Noise

Essential Physical Tasks

The physical tasks described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Lifting up to 25 pounds – must be able to occasionally lift and/or move up to 25 pounds.

• Physical Sight – Able to read and analyze data in hard copy and on a computer screen; ability measure of identify using eyesight.

• Verbal & Written Communications – Able to communicate verbally and in writing to individuals and groups.

• Telephone Communications – Able to communicate verbally using a telephone.

• Multitasking – Able to manage multiple work projects simultaneously.