Senior Project Manager, Upgrade Services

Industry: Upgrade

Company: Aras

Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform.

Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The world’s largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics.

The Senior Project Manager will coordinate customer facing projects, track & monitor project progress with regards to deadlines & customer needs, assist in scheduling and logistical coordination, and communicate frequently with team members, customers and management. This newly created role will report to our Director – Upgrade Services and will be based at our office in Andover, MA.

Key Responsibilities

• Coordinate multiple projects simultaneously following established processes and procedures ultimately delivering each project within defined quality parameters, ensuring deliverables are completed and delivered on schedule.

• Build and manage project plans and schedules; coordinate collaboration by cross-functional teams of engineers and stakeholders.

• Collaborate with business teams to coordinate onboarding and integration of customer upgrade service requests into the Upgrade department on an ongoing basis.

• Communicate to stakeholders those tasks, action items, and deliverables required of each stakeholder, including step by step timelines.

• Share status visibility to management, including identification and escalation of project blockers, risks, and issues.

• Work with team to develop and document processes and procedures.
• Manage 2 direct reports on the Upgrade Services team.

Required Qualifications

• 5+ years experience in project management
• Bachelor’s degree in Business Administration, Management, Project Management, Computer Science or related field.
• Experience coordinating projects end to end with various cross functional stakeholder groups.
• Experience working with customers.
• Experience managing customer-facing project plans, timelines and schedules.
• Experience with Microsoft teams, Microsoft Office.
• Must have a thorough understanding of project management concepts and techniques, using a variety of methodologies.
• Able to organize and prioritize tasks from multiple sources in a fast-paced environment, while maintaining highest quality standards.
• Strong sense of urgency and ability to thrive in a fast paced, results driven environment.
• Strong leadership and management abilities.
• Excellent communication, interpersonal and organizational skills; ability to communicate with technical and business stakeholders.
• Expert level fluency in written English

Preferred Qualifications

• Experience working in the software industry.
• Experience with enterprise software.
• Fluency in additional languages (German, Russian, Japanese) preferred

We were recognized as a leader in The Forrester Wave™: Product Lifecycle Management for Discrete Manufacturers, Q1 2023 and were also named a leader in the 2023 SPARK Matrix for PLM by Quadrant Knowledge Solutions. Feedback from our community has established Aras as the top ranked PLM vendor in online review services like G2 and Gartner Peer Insights.

With over 700 employees in 11 countries, we’re looking to add to our incredible team. If you’re passionate about helping develop next generation product innovation, we encourage you to apply!

Aras offers a competitive benefits package flexible vacation time, company-paid holidays, and short term & long term disability and life insurance. Aras also offers generous medical, dental, and vision insurance plans with a high-level of medical premium coverage and deductible reimbursement.

Aras cultivates an inclusive work environment by seeking out diverse perspectives, celebrating each other’s diversity, and demonstrating respect for all people of all backgrounds and experiences.

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Aras is an Equal Opportunity Employer.