Site logo
Job Type:


Company: State Of California

Anticipated Interview Dates: Virtual interviews anticipated to be held on the week of August 12, 2024.

Telework Information: This position is eligible for hybrid work schedule, with up to two days of remote work and three days or more onsite, per week.

California Public Employee’s Retirement Systems (CalPERS) seeks an Associate Governmental Program Analyst (AGPA), Senior Retirement Benefits Counselor, with Bilingual Spanish skills in the Customer Education and Outreach Division (CEOD), Fresno Regional Office.

The Fresno Regional Office is located at 10 E River Park Place E, Suite #230 in Fresno, California.

Office coverage is required from 8:00 a.m. to 5:00 p.m. Monday through Friday. Travel and overnight travel may be required as well as working after normal business hours and weekends so please consider this before applying.

The Customer Education and Outreach Division (CEOD) serves as the first point of contact for CalPERS active and retired members, by educating and offering guidance on retirement program benefits and services. The CEOD Regional Offices are responsible for providing in-person and virtual help to active and retirement members by conducting presentations and meeting with customers on a one-on-one basis about retirement and health benefits while applying the Public Employee Retirement Law (PERL), the Public Employee’s Medical and Hospital Care Act (PEMHCA), new legislation, and policy initiatives in answering customer inquiries.

The position requires fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved fluency test prior to being hired.

How did you hear about this position? Tell us in this brief survey .
You will find additional information about the job in the Duty Statement .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.


Additional Documents

  • Job Application Package Checklist
  • Duty Statement

Position Details Job Code #:

Position #(s):

Working Title:
Senior Retirement Benefits Counselor


# of Positions:

Work Location:
Fresno County


Job Type:
Permanent, Full Time

Department Information The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

If you are interested in becoming part of a diverse and inclusive workforce where talent, experience, and expertise are valued, CalPERS invites you to apply for this employment opportunity. To find out more about our Diversity, Equity, and Inclusion efforts, visit our website !

To take a look at CalPERS as a destination employer, view this YouTube video .

Special Requirements Statement of Qualifications

Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.

The SOQ must be typed, titled “Statement of Qualifications”, and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 11 point.

  • Describe your experience working in a high-volume customer service environment.
  • Describe your written and verbal communication skills, including your ability to deliver sensitive information using tact and professionalism.
  • Describe your experience with public speaking and/or conducting presentations to larger groups of 25 people or more.
  • Minimum Qualifications

    All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under “Minimum Requirements.”

    Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website .

    Application Instructions
    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
    Final Filing Date: 7/18/2024
    Who May Apply
    Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

    Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply
    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Public Employees Retirement System
    Attn: JC-439588/SL
    Human Resources Division, Recruitment
    P. O. Box 942718
    Sacramento , CA 94229-2718

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    Public Employees Retirement System
    HRSD, SSU JC-439588/SL
    400 Q Street, Lincoln Plaza North
    1st floor drop box by security desk
    Sacramento , CA 95811

    08:00 AM – 05:00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is optional. It may be included, but is not required.
    • Statement of Qualifications – In addition to completing your online job application, you must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Please see the Special Requirements section for instructions and questions for the SOQ. Applications received without an SOQ will not be considered.

    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Desirable Qualifications In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

    • Ability to work effectively both independently and cooperatively with others.
    • Customer Service oriented and demonstrates professional customer service skills.
    • Demonstrates ability to communicate effectively with all levels of leadership and membership.
    • Able to work in a fast paced and changing environment.
    • Demonstrate a positive attitude, flexibility, and dependability in all workplace activities.

    Benefits CalPERS team members are eligible for a number of benefits. Health benefits and leave programs are available for most team members. Benefit eligibility may depend on length of service and collective bargaining agreements.

    Some added benefits CalPERS offers include:

    • Nearby restaurants and shopping options
    • Easy access off freeway to office location
    • Located in state-of-the-art building
    • Located near Woodward Park which is the largest park in Fresno County, spanning 300-acres. The park includes five miles of trails, an authentic Japanese Garden, three playgrounds, and a dog park.

    For more details about employee benefits, visit the California Department of Human Resources website.

    Contact Information
    The Human Resources Contact is available to answer questions regarding the position or application process.
    Human Resources Contact:
    HRSD, Selection Services Unit
    (916) 795-2444

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department’s EEO Office.
    EEO Contact:
    (916) 795-3675
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Additional Information
    Live Scan
    Candidates not currently employed at CalPERS are required to submit to a criminal history review process utilizing Live Scan fingerprinting.

    CalPERS Disclosure Requirements
    If employed, you may be subject to rules imposed by Personal Trading Regulations and Conflict of Interest Code that apply to CalPERS team members, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700)

    This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship now or in the future.

    Please do not include any confidential information on any documents in your application package. Confidential information that should be excluded or removed from these documents include, but is not limited to, your social security number, date of birth, marital status, personal photos, a copy of your driver’s license, equal employment opportunity data, examination scores, and LEAP status.

    Equal Opportunity Employer
    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Print Job Listing
    We use cookies to improve your experience on this website. By browsing this website, you agree to this use of cookies.

    Job Quick Search