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Full-time

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Company: Eli Lilly and Company

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Sr. Data Operations Lead

Lilly’s Purpose
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Come help us transform Lilly’s Manufacturing and Quality business!
Global Data Analytics and AI team for Manufacturing and Quality business segments is focused to deliver accelerated value through Durable Analytic Products, Data as Product, Data Products and AI Products.

What You’ll Be Doing
As a Sr. Data Operations Lead within our Global Data Analytics and AI team, you will play a crucial role in ensuring the reliability, availability, and performance of our data products and analytics platforms. You will lead the establishment of monitoring, alerting, and logging standards, drive the conversion of traditional reports and dashboards into durable analytic products, and serve as the primary liaison between various internal and external stakeholders during incidents and outages. Your expertise in data analytics, integration, and technical operations, combined with your strong collaboration and communication skills, will be instrumental in driving operational excellence and fostering a culture of accountability and continuous improvement.

How You’ll Succeed

Operational Standards and Processes:

  • Lead the development and implementation of monitoring, alerting, and logging standards for data products and analytics platforms.
  • Define and document operational processes and procedures, ensuring alignment with industry best practices and regulatory requirements.
  • Drive the conversion of current state reports and dashboards into durable analytic products, leveraging automation and self-service capabilities.

Incident Management and Resolution:

  • Serve as the primary point of contact for incident management, coordinating response efforts across multiple teams and stakeholders.
  • Work closely with enterprise data teams, digital core teams, external partners, platform vendors, and CSQA teams to drive resolution of data-related issues and outages.
  • Lead problem tickets to resolution, ensuring timely and effective resolution of operational issues and minimizing impact on business operations.

Deviation Management and Corrective Action:

  • Drive deviation calls to ensure ownership and accountability with appropriate teams, facilitating discussions to identify root causes and define corrective actions.
  • Lead documentation of deviations and create respective Corrective Action Plans (CAPAs), tracking progress and ensuring completion within agreed-upon timelines.
  • Collaborate with cross-functional teams to implement preventive measures and process improvements to mitigate future deviations and enhance operational resilience.

Collaboration and Communication:

  • Collaborate closely with global development and platform teams to understand system architecture, data flows, and dependencies, ensuring alignment with operational requirements.
  • Communicate effectively with stakeholders at all levels, providing regular updates on operational performance, incident status, and resolution efforts.
  • Foster a culture of collaboration, transparency, and continuous improvement, encouraging knowledge sharing and cross-functional teamwork.

Vendor and Partner Engagement:

  • Collaborate with vendors and partners to leverage external expertise and technologies, ensuring alignment with organizational goals and standards.

What You Should Bring
• Experienced in architectural processes (e.g. blueprinting, reference architecture, governance, etc.).

  • Proven experience (10+ years) in a leadership role in data operations, with a focus on monitoring, alerting, incident management, and resolution.
  • Strong technical skills in data analytics, integration, and platform operations, with proficiency in data monitoring tools, log management systems, and incident response processes.
  • Experience working with global development teams and platform vendors, with a deep understanding of data architecture, infrastructure, and technology stacks.
  • Excellent collaboration and communication skills, with the ability to effectively engage and influence stakeholders across diverse teams and disciplines.
  • Strong problem-solving abilities and a proactive approach to identifying and addressing operational challenges, with a focus on driving continuous improvement.
  • Knowledge of industry best practices and regulatory requirements related to data operations and compliance.
  • Skills in data modeling, data warehousing, data integration, data governance and an understanding of data security, data standards, and cloud architecture principles.
  • Experience in ingestion and integration technologies such as Mulesoft, Kafka, Denodo
  • Demonstrated ability to influence IT and business strategies to drive large-scale outcomes.
  • Validated skills of strong learning agility and relationship building to influence change using knowledge and relationships.
  • Excellent analytical, problem solving and communication skills, working across agile and diverse teams.
  • A high level of intellectual curiosity, external perspective, and innovation interest.
  • Experience designing large scale data models for functional, operational, and analytical environments (Conceptual, Logical, Physical & Dimensional).
    • Demonstrated SQL/PLSQL proficiency.
    • Experience in AWS, Azure techstack and other cloud technologies.
    • Experience with security models and development on large data sets.
    • Experience working with a variety of relational and non-relational databases.
    • Demonstrated ability to analyze large, complex data domains and craft practical solutions for subsequent data exploitation via analytics.
    • Demonstrated ability to communicate with a geographically dispersed group of business and technical colleagues.
    • Knowledgeable in data functions such as Data Governance, Master Data Management, Business Intelligence.
    • Experience in moving on premises solutions into cloud and knowledge in multiple data ingestion patterns.

Basic Qualifications.

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field; advanced degree preferred.
  • 10 plus years of relevant work experience.

Additional Preferences
• Knowledge of GxP, Pharmaceutical manufacturing processes and automations systems.

Experience working in regulated environments and with internal systems quality policies and procedures.

About the Organization:
Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business. Lilly is entering an exciting period of growth, and we are committed to delivering innovative medicines to patients around the world. Lilly is investing around the world to create new state-of-the-art manufacturing site’s and continue expanding our existing facilities to created capacity required to continue with our mission. The brand-new facilities will utilize the latest technology, advanced highly integrated and automated manufacturing systems, and have a focus on minimizing the impact to our environment.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

#WeAreLilly

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