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Job Type:
Full-time
Minimum USD Salary: 62,400
Maximum USD Salary: 70,000

Industry:

Company: Cinter Career

We are seeking an IT Helpdesk Engineer

  • Client : Japanese IT Consulting Company
  • Working Location: New York Manhattan area, On-site only (No Remote)
  • Working hours : 40 hours per week
  • Employment Type : Full-time, Exempt
  • Salary : $ 62.4-70K per year + Benefit

PRIMARY RESPONSIBILITIES:
a. Provide first-level technical support to client users via phone, email or in-person
b. Troubleshoot hardware, software, and network issues and resolve them in a timely manner
c. Install, configure, and maintain computer systems, peripherals, and software applications
d. Collaborate with other IT team members to escalate complex issues and coordinate resolutions
e. Provide and manage client IT support operation related document
f. Assist in managing user accounts, permissions, and access controls
g. Perform routine system maintenance tasks such as updates, patches, and backups
h. Understand and follow client’s request and instruction
i. Ensure compliance with company policies, procedures, and security protocols
j. Stay up to date with emerging technologies and industry trends to continuously improve IT services.
k. Expand the business with existing and new client
ESSENTIAL FUNCTIONS:
a. Provide the support service at the service operation time, which is instructed by the client and/or company management.
b. Be stand by at the client operation site before the service operation time start.
c. Be at the client operation site with the clothes, which were instructed by the client and/or company management.
d. Have a proactive communication with client and company management
e. Understand requirements and instruction/company management and provide the service based on the requirements and instructions, including BYOD.
f. Read and understand any company provided documents and training
g. Submit company requited report, attendance for requested meeting, training course
h. Mentor and train new team members if necessary
i. Follow team manager’s request/instruction to operate IT operation support team
QUALIFICATIONS AND REQUIREMENTS:
a. A bachelor’s degree in computer science, Information Technology, or a related field
b. 3-5 years’ experience of user operation support
c. Advantageous if you hold CompTIA A+, Network+, and/or Security+ certifications that are widely recognized and demonstrate foundational knowledge in IT support and security
d. Very flexible mindset & challenging personality against sudden big change of request/workflow/rules/responsibility range/environment
SKILLS:
a. Proficiency in operating systems like Windows, macOS, and Linux
b. Understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN and VPN
c. Knowledge of hardware components and troubleshooting techniques
d. Experience with ticketing systems for issue tracking and resolution (e.g., JIRA, ServiceNow, Zendesk)
e. Basic understanding of cybersecurity principles and best practices
f. Knowledge of remote support tools and techniques
g. Strong knowledge of Microsoft Windows and Office Suite
h. Team-oriented personality
i. Excellent communication skills
j. Language English/ Japanese Preferable

PHYSICAL DEMANDS:
Hold and carry item, which is 20lbs.
TRAVEL:
Occasional domestic and/or international business travel, and work after business hours including the weekend and national holidays if required.

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