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Job Type:
Full-time
Minimum USD Salary: 78,000
Maximum USD Salary: 78,000

Industry:

Company: Tablet Hotels – The Hotel Experts at MICHELIN

Tablet is how you book the world’s most exciting hotels – places where you get a memorable experience, not just a room for the night. For over 20 years we’ve scoured the earth to find hotels that stand out for their style, service, and personality – regardless of price. In fact, our painstaking curation led to Michelin making us the official hotel selection of their legendary MICHELIN Guide. The MICHELIN Guide has always been a benchmark in gastronomy. Now it’s setting the same standard for hotels.

Our mission is to open doors to places people will love that they might not have found on their own, extraordinary places that reflect the beauty and diversity of the world. Our team believes that travel brings people of all backgrounds together. Our hotels provide an unforgettable backdrop for that union.

Headquartered in New York City, we operate in eight languages, bringing the top 1% of hotels in over a hundred different countries around the world to our discerning clientele via our website and app. And if you really want to take it to the next level, our Plus membership program provides VIP upgrades and amenities at hundreds of our properties.

Travel Specialist (Bilingual Japanese)

The Customer Service team is responsible for maintaining Tablet’s reputation for having the best customer service in the online travel agency business. As the face of the company our Travel Specialists’ mission is to create a customer experience so incredible it defines the brand.

Travel Specialists convert new users into loyal customers, keep existing customers coming back for more, quickly and confidently minimize damage (regardless of the source) while demonstrating resourcefulness and grit, and are able to predict and get ahead of conflicts.

As a Travel Specialist you’ll assist our clients across the Tablet Hotels and MICHELIN Hotel brands via phone, email, and live chat with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback. You’ll also be an ambassador of our Tablet Plus program. Additionally, up to 25% of the role will be dedicated toward restaurant inquiries for the MICHELIN Guide.

Maintaining an incredible customer experience requires timely and concise communication between clients and hotel partners with an ability to manage expectations in a high-volume and collaborative setting. Our ideal candidate has a sincere desire to ensure our clients’ needs are satisfied quickly and simply.

Requirements:

  • Superb oral and written communication in English and Japanese
  • Customer-facing experience in travel, hospitality, or related luxury industries
  • Proficiency with Google Workspace or other cloud-based document creation and collaboration platforms
  • Experience communicating over chat platforms like Slack in tandem with email and phone

Travel Specialists are asked to work at least two paid holidays per calendar year. Occasionally, you may need to work past the end of your shift to complete tasks because the world of travel doesn’t stop when we do.

This is a hybrid role requiring one day per week in our New York City office. The starting schedule for this role is Wednesday – Sunday 1pm – 10pm ET.

$78k Annual Salary

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