Japanese Speaking Operations Manager

Experienced operations professionals with strong leadership, customer service, and team-management skills are needed to oversee daily operations.

Operations Manager — Visa Application Centre

Location: San Francisco, CA

Position Overview
Responsible for the overall management and performance of the Visa Application Centre, ensuring efficient daily operations, excellent customer service, compliance with visa-processing requirements, and achievement of operational targets.

Key Responsibilities

Manage day-to-day operations of the Visa Application Centre.
Lead, coach, and develop the operations team.
Monitor productivity, efficiency, service quality, and customer experience.
Ensure compliance with established SOPs, security standards, and visa-processing requirements.
Monitor service levels and operational KPIs.
Handle customer escalations and resolve operational issues.
Forecast staffing needs and manage workforce allocation.
Partner with HR on recruitment, onboarding, training, and employee performance.
Identify and implement process improvements to increase efficiency and reduce costs.
Manage budgets, expenses, and operational resources.
Support internal and external audits.
Maintain strong relationships with Consulate officials and other key stakeholders.
Coordinate with HR, Finance, IT, Administration, and other support functions.
Implement new visa-processing procedures, services, and operational initiatives.
Manage staffing and workflow during high-volume visa application periods.
Ensure accurate, secure, and timely processing of visa applications.
Maintain a safe, secure, professional, and customer-focused environment.

Qualifications

Bachelor’s degree or equivalent.
Experience in operations management.
Experience leading and managing a team.
Experience in visa, passport, immigration, consular, or other regulated customer-service operations preferred.
Strong customer-service and problem-solving skills.
Strong Microsoft Office and Excel skills.
Experience with process improvement and project implementation.
Strong written and verbal communication skills.

Benefits

Medical, dental, and vision insurance
401(k) retirement plan
Paid annual leave
Paid holidays
Employee development and training opportunities
Professional growth and advancement opportunities