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Full-time

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Company: REEDS Jewelers

Are you ready for an exciting new opportunity to work as Luxury Sales Specialist for NEW LUXURY BOUTIQUE Grand Seiko / REEDS Jewelers in Lenox Square? This location is a combination of both storefront brands: Grand Seiko and REEDS Jewelers.

Grand Seiko is a luxury watch brand that celebrates the Japanese spirituality of time that is deeply inspired by nature and her seasons and brought to life by artisans dedicated to meticulous craftsmanship and the pursuit of the ideal watch. The essential characteristics of Grand Seiko are: precision, beauty, legibility and durability.

This store is owned and operated by REEDS Jewelers, with a large, dedicated area that exclusively sells Grand Seiko products. REEDS Jewelers celebrates our 78th Anniversary in 2024. We’re family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at REEDS.jobs.

We are seeking an innovative and ambitious Sales Associate to join our team. If you’re excited to drive Grand Seiko’s business, we want to connect! Please submit your resume for immediate review.

POSITION SUMMARY

The Sales Associate is responsible for generating sales, providing outstanding customer service in accordance with guidelines, performing routine operational tasks as assigned by the Boutique Manager, maintaining the overall appearance of the store and safeguarding assets.

STRENGTHS FOR SUCCESS

  • Selling skills with ability to meet monthly personal sales goals
  • Strong clienteling/customer development skills
  • Customer focus: Dedicated to meeting customer expectations and requirements within Company policy parameters
  • Ability to establish and maintain effective relationships with customers via clienteling
  • Ability to learn and effectively convey product information

ESSENTIAL JOB FUNCTIONS

Sales Generation:

  • Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
  • Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
  • Assists Boutique Manager with execution of store marketing initiatives

Customer Service:

  • Provides superior customer service
  • Greets all customers
  • Offers assistance in accordance with store customer rotation system
  • Answers all customer questions, offers alternate product if requested product is not available
  • Seeks assistance when unable to fully meet customer needs
  • Processes customer repairs when requested
  • Sends thank you notes to customers within two weeks of a purchase
  • Maintains store log of customer product requests

Operations:

  • Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
  • Conducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager daily
  • Ensures facility maintenance, presentation and organization
  • Exhibits proficiency in computer programs used by the Company

In absence of Boutique Manager:

  • Responsible for opening and/or closing store. Ensures all opening/closing procedures are accomplished
  • Receives any delivered product into inventory and makes sure it is merchandised correctly

Requirements

KNOWLEDGE, SKILLS & ABILITIES

  • 2+ years retail sales experience required; luxury experience a plus
  • Previous clienteling experience
  • Demonstrated ability to learn a technical product strongly preferred
  • Ability to type and use e-mail required
  • Demonstrated ability to communicate and engage with customers, co-workers, and business contacts in a courteous and professional manner
  • Ability to develop extensive brand and product knowledge
  • Ability to work varied hours/days, including nights and weekends on a weekly basis, is required
  • Spanish and/or Portuguese language skills strongly preferred

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.

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