Watch Technician

Industry:

Company: The RealReal

About The Role
The Inbound Watch Technician will report to the Fine Jewelry and Watch Production Manager. Key areas of responsibility include the authentication, diagnostics, and repair of quartz. This position will authenticate and service watches within our e-commerce centers and communication across multiple internal teams to execute a seamless consignor experience and a frictionless production pipeline.

What You Get To Do Every Day

• Inspect inbound consignments and returns to ensure TRR acceptance and condition standards are met; including case disassembly/reassembly, without damage to customer owned merchandise
• Identify quartz timepieces (brand, model, movement brand, movement model)
• Determine brand authenticity and condition (external and functional performance) of quartz watches
• Fully test all watches (quartz and automatic) to determine level of timing and functional performance, including water resistance
• In-line with brand and TRR standards and guidelines, accurately diagnose and perform quality service repair of customer owned merchandise, without damage and improving overall condition, function and timing accuracy of quartz watches, including but not limited to:
• Battery replacement
• Gasket replacement
• External case and bracelet cleaning
• Strap replacement, bracelet and clasp adjustments
• Enter and maintain product data: authenticity determination, performance and service, in an accurate and organized manner
• Assist Watchmakers to authenticate and resolve repairs
• Maintain a clean and efficient space in personal and common work areas
• Identify and requisition parts for repairs
• Communicate status updates and areas of concern to management
• Participate in training, audits and meetings, as required
• Comply with all policies and procedures, as well as departmental standards and methodology, including but not limited to, Internal Audit, Human Resources and Occupational Safety

What You Bring To The Role

• 1+ years technical assembly and/or repair service experience, small devices (electronics, medical, robotics), preferred
• Experience in visual quality control, preferred
• Excellent hand-eye coordination
• Perfect vision (natural or corrected)
• Familiarity with watch brands
• Familiarity with both Swiss and Japanese movements
• Familiarity with case disassembly/reassembly of quartz, automatic and chronograph watches
• Demonstrated ability to self start, work independently, maximize productivity and workflow with exceptional attention to detail
• Ability to handle multiple complex, time sensitive situations
• Ability to work within specific process constraints
• Ability to work collaboratively
• Open to additional training and education
• Adept at working with, and open to learning, new technology solutions to increase productivity and efficiency
• Strong verbal and written communication skills
• Highly professional with heavy focus on quality of service

Preferred Requirements

• Brand certification from major watch brand
• Disassembling and overhauling mechanical/automatic movements
• Polishing cases and bracelets

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

The expected hourly rate for this role is 24-24. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women’s and men’s fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.