Director of Operations

Industry:

Company: DHC USA, Inc.

Summary: The VP of Operations plays a critical role in creating and implementing compelling operational strategies. The VP will provide oversite for all aspects of operations including; customer service, distribution, quality and regulatory compliance, cybersecurity and more. This role is expected to balance the immediate needs of maintaining current operations with the broader goal of fostering innovation and creating value for the company’s future. The VP of Operations will work closely with company executives, departments, and team members to strategize and develop long-term plans that will support growth and success for the company.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Strategic Planning: Collaborate with senior leadership to develop and implement operational strategies that align with the company’s overall goals and objectives.
• Operational Oversight: Provide leadership and supervision to various departments, divisions, and teams within the organization. Ensure efficient and effective daily operations.
• Resource Management: Manage and allocate resources, including budgets, personnel, and equipment, to support operational initiatives and meet performance targets.
• Quality Control: Oversee quality assurance and quality control processes to ensure products or services meet or exceed established operational standards.
• Supply Chain Management: Develop and maintain relationships with suppliers and vendors, optimizing the supply chain for cost-effectiveness and reliability.
• Team Leadership and Development: Build and lead a high-performing operations team, providing guidance, coaching, and support to staff members.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to track operational performance, analyze data, and make data-driven decisions.
• Compliance: Ensure the organization complies with all relevant laws, regulations, and industry standards. Develop and implement policies and operating procedures to maintain compliance.
• Contract Review and Participation: Participate in the examination of contractual agreements, including but not limited to customer contracts, vendor agreements, and partnership agreements, to ensure compliance with company operational capabilities and standards.
• Financial Management: Collaborate with departmental leadership teams to provide financial projection and review, including budgeting, forecasting, and financial performance analysis.
• Technology Integration and Compliance: Evaluate and implement technology solutions to enhance operational processes and productivity while maintaining MSS (Minimum Security Standards).
• Continuous Improvement: Foster a culture of continuous improvement by promoting innovation, best practices, and employee involvement in process enhancement.
• Communication: Maintain open and effective communication channels within the organization and across other departments, domestic and foreign.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree (Master’s degree preferred) in business administration or related field, or an equivalent combination of education and experience
• 15+ years in a continually progressive senior leadership role in a related field or industry
• Knowledge of multiple operational functions and principles, including customer service, distribution, technology, contractual agreements, finance, and employee management
• Experience in developing financial departmental budgets and business plans
• Working knowledge of FDA (Food and Drug Administration) import/export compliance regulations, with cosmetic industry experience highly preferred
• Proven ability to plan and manage operational processes for maximum safety, efficiency, and productivity
• Ability to streamline or implement structures and roles that increase efficiency while supporting rapidly changing business demands
• Excellent presentation skills for both internal and external purposes
• Strong working knowledge of data analysis and performance metrics, using business management software (ex: ERP, WMS, SQL, MS O365)
• Excellent organizational, communication, and leadership skills, backed by previous professional success
• Bilingual in Japanese highly desirable

Competencies

To perform the job successfully, an individual should demonstrate the following:

Core Competencies

Customer Service

Works well with customers (internal/external); promotes a positive image of the company; responds to request for service and assistance; meets commitments; strives to solve issues raised by customers.

Teamwork

Values the input and know-how of other employees; asks for help, when needed; offers help to other employees, when needed; builds trust and respect among fellow employees; takes actions that demonstrate consideration for the feelings and needs of others; works with other departments toward a common goal.

Adaptability or Flexibility

Open to change and new information; adapts behavior and work methods in response to new information, changing conditions or unexpected obstacles; able to deal with frequent change, delays, or unexpected events.

Ethics

Upholds DHC’s Code of Conduct; treats coworkers and customers with respect; behaves in a fair and ethical manner towards others; instills mutual trust and confidence; honest; maintains confidentiality.

Professionalism

Approaches others in a positive manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Communication

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret information.

Continual Learning

Grasps the essence of new information; applying newly gained knowledge and skill on the job; recognizes own strengths and weaknesses; pursues self-development; seeks feedback from others and opportunities to master new knowledge.

Interpersonal Skills

Listens to others without interrupting; keeps emotions under control; open to other ideas and willing to try new things; focuses on solving conflict, not blaming.

Diversity

Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment free environment.

Safety

Follows safety and security procedures; reports unsafe conditions; uses equipment and materials properly.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and employee handbooks. Ability to write routine reports, policy and procedures, and correspondence. Ability to speak effectively before groups of peers and/or managers.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have advanced knowledge of QuickBooks Accounting software; Office 365, especially Excel, Word, PPT, Teams, Outlook, and search engines.

Other Skills and Abilities

Fluent and proficient in English and has strong written and verbal communication skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.