E-Commerce Admin Assistant (Japanese Speaking)

Industry:

Company: Bandai Namco Toys & Collectibles America Inc.

Job Description
This position is responsible for supporting Ecommerce warehouse and shipping. This position will also provide administrative E-commerce support-related duties.

ESSENTIAL JOB FUNCTIONS

Warehouse/EC-Business

• Support leading EC-business at the warehouse.
• Processes EC-Soft (LOBOT) to issue invoice and shipping labels.
• Confirm amounts of cartons shipped, correct dates of shipment, carrier information, processes detailed push/pull for shipping carrier and generates bills of lading for any over the road shipments.
• Acts as a contact person for customers for any new orders or shipment issues.
• Coordinates with IT department for any shipping issues and/or corrections.
• Prepares ship schedules to carriers for generating appointments, prints the loads for order pullers and makes copies for barcode label preparation.
• Assists warehouse personnel in generating loads from orders sent by customers.
• Prints labels & barcodes for parts.
• Makes necessary inventory adjustments from the monthly inventory counts for all accounts; prepares report/spreadsheet to show inventory variances to determine recounted products.
• Research Bin to Bin variances monthly.
• Handles meter parcel shipments and Bill of Ladings.
• Prepares shipping orders report. Must maintain the report to ensure all the shipping is processed in a timely manner.
• Access customer support tools (Zendesk) to communicate with the customer to take E-commerce customer problems.

Experience and Skills
CORE SKILLS

Accuracy –

Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.

Reliability –

Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level.

Judgment –

Makes reasonable and defensible decisions based on relevant information.

Loyalty –

Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority.

Communication –

Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives.

JOB-SPECIFIC SKILLS

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by management.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to management for solution.
• Maintains good communication with management, co-workers and outside vendors.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.
• Familiarity with usage of general office equipment including phones, fax, copier, personal computer, printer, scanner, etc.
• Familiar with computer software such as Windows operating system and MS Office.

JOB REQUIREMENTS

EDUCATIONAL REQUIREMENTS

• High-School Diploma or GED; or equivalent combination of education and experience.

EXPERIENCE AND WORK REQUIREMENTS

• Related Experience is not required.

CERTIFICATIONS/LICENSING

• Driver’s license.

MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS

WORK ENVIRONMENT

Warehouse/Office.

WORKPLACE TEMPERATURE

Typical warehouse/office.

WORK CONDITIONS

Warehouse/Office.

NOISE LEVEL

Moderate/High.

PHYSICAL SIGHT

Able to read both hardcopy and computer-based text.

LIFTING

May occasionally lift and/or move up to 25 pounds.

PHYSICAL REQUIREMENTS

Frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms.

TRAVEL

None

Job Benefits
Medical, Dental, Vision, and 401K