Japanese Bilingual Project Leader – Help Desk Team

Industry:

Company: Cinter Career Services

We are seeking a Project Leader – Help Desk Team in NY.

• Client : Japanese IT company
• Working Location : NY 10017
• Salary Range: 58.5-75K per yr. (DOE) + Full Benefit / 401K

Key Responsibilities:

• Provide advice and assistance to the help desk team as a leader; provide end-user support by email, phone, or in-person onsite; set up and troubleshoot business software and hardware; process assigned service requests as operational support, and participate in regional and global IT projects.

The right candidate will possess:

• More than 5 years of experience with user support and small team lead experience (up to five members).
• Windows-based LAN/WAN/Remote Access support experience.
• Extensive knowledge of various business software: Windows OS, Office 365, Adobe Acrobat, WebEx,
• Managing and troubleshooting experience with iOS-based devices, Conference System, MS Surface, and HOP laptops.
• Customer-focused, detail-oriented, with good communication skills with users of various levels of IT experience.
• Have the mind and skill to improve the IT environment and processes.
• Should be able to visit customers’ sites and data centers occasionally.
• Ready for business travel within the continental United States and South America (1-2 times per year).

Skills & Qualifications:

• Strong analytical skills when dealing with requirements analysis and troubleshooting.
• Great team leader, fast learner, and self-starter who can manage multi-tasks based on priority.
• Ability to act proactively, with minimum supervision.
• Strong English and Japanese communication skills, both written and verbal, to support clients, report to upper management, as well as to effectively work with the team.
• Spanish communication skills are a plus.
• ITIL Foundation, Microsoft, or other related IT vendor certifications.