Bilingual [Japanese/English] Product Support Specialist (Zelus Analytics) – Remote

Industry: Customer Success

Company: Teamworks

Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With almost 500 exceptional employees located across over a dozen countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

Zelus Analytics, now part of Teamworks, is a premier sports intelligence platform that partners with teams across the NBA, MLB, NFL, IPL, NHL, and European football leagues. As a key component of Teamworks, Zelus continues to deliver cutting-edge analytics, empowering these organizations with advanced data insights to enhance performance, strategy, and decision-making. The platform integrates comprehensive sports data, enabling teams to gain a competitive edge through rich analysis and innovative solutions tailored to their specific needs.

We seek a Product Support Specialist with a passion for baseball and strong proficiency in the Japanese language to support our work with Nippon Professional Baseball (NPB) teams. The ideal candidate will have a deep understanding of baseball, particularly within the NPB, fluency in Japanese, and experience communicating with technical and non-technical audiences.

This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and to contribute to the continued rapid scaling of one of the fastest-growing companies in sports technology.

Responsibilities:

• Work closely with our Japan-based clients to understand their needs and deliver product support.
• Prepare and maintain data and product documentation, including explanations of technical concepts, in both Japanese and English.
• Apply a strong understanding of baseball, with special emphasis on NPB, to inform data analysis and support validation of platform releases.
• Provide language translation support for both virtual meetings and asynchronous communication channels (e.g., Slack) shared with partner teams.
• Perform ad-hoc data analysis.
• Collaborate and communicate effectively in a distributed work environment.

Required Qualifications

• Fluency in Japanese (both written and spoken) at a business level and proficiency in English.
• Deep understanding of baseball, particularly in the NPB, including its structure, rules, and key performance metrics.
• Strong written and verbal communication skills with an established record as an effective collaborator.
• Familiarity with Agile project management, version control, and related software (e.g. Jira).
• Knowledge of how data and analytics are used to support player and team performance, ideally through front-office experience.
• Experience with relational databases and data analysis techniques and/or familiarity with mathematical and statistical programming (Python and/or R) is a plus.

Desired Traits:

• Able to analyze and solve problems with urgency and to completion.
• Friendly and responsive to others’ needs and concerns; relationship-focused with a “how can I help you” attitude.
• Able to work accurately within established guidelines; relishes handling multiple details quickly, correctly, and efficiently.
• Excellent verbal and written communication skills.
• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

What Teamworks offers:

• A role in shaping the future of sports and a career that grows as the company grows.
• An exceptional culture of high achievement and teamwork.
• Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.
• Financial security through competitive compensation and incentives.
• A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K match.
• Additional educational opportunities via Range can be used for courses, conferences, and other options.
• Unlimited paid time off.
• Company equity.
• 100% remote-optional work setting.

Founded in 2006, Teamworks has grown from a messaging platform for collegiate football into the leading operating system for elite sports organizations, providing comprehensive technology solutions. Having secured over $165M in funding across five rounds, our product suite now features six key categories to support every phase of the athlete lifecycle. Our Operations solutions streamline logistics, communication, and inventory management with products like Hub, Camps, and Inventory Management. Performance tools such as AMS+EMR and Nutrition enhance athlete care through health analytics and personalized nutrition. Compliance is managed through our robust Compliance + Recruiting platform. Recruiting efforts are bolstered by Recruiting and Recruiting Communications. Athlete Development is supported by Academics, Pathways, and Pulse, which focus on academic success, programming tracking, and safety. Our Branding & NIL solutions, including Influencer and Collectives, navigate the NIL era and engage fans effectively. Additionally, Zelus Analytics, our premier sports intelligence platform, provides cutting-edge data insights to teams across multiple leagues, enhancing performance and decision-making through advanced analytics. Our continued innovation and integration make us the premier tech provider for top-tier athletic and tactical organizations.

Our offices in Durham, Denver, Richmond, and Brisbane are open for work, collaboration, and optional team-building events – but as a remote-first company, we also have teammates working from places across the globe, including New York, London, Perth, and Austin.

Teamworks is an equal opportunity employer – if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you’ll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email hiring@teamworks.com.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.

The pay range for this role is:

65,000 – 80,000 USD per year (Remote – United States)