Senior Principal Customer Delivery Manager

Industry: Product Development

Company: Oracle

Job Description

As a Senior Principal Customer Delivery Manager, you will be the single threaded owner collaborating with cross-functional stakeholders to align customer priorities and drive end-to-end execution of new region delivery projects. The ideal candidate will be passionate about delivering cloud infrastructure on a global scale, a confident communicator up to the executive level, has a well-rounded customer engagement background, and has a history of leading complex large-scale projects.

Career Level – IC5

Responsibilities

Responsibilities

• Manage JAPAC dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner
• Provide a single point of contact for customer leadership and project teams
• Own work-back schedules, communication plans, and monitor project tasks and milestones
• Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to balance business needs and technical constraints with customer success
• Drive out solutions with cross-functional teams consisting including Engineering, Product Management, Legal, and executive leadership
• Deliver internal and external executive status updates, and exercise good judgment to escalate issues and blockers quickly
• Own Customer Delivery Management program standards, iterate on existing processes, and dive deep to optimize efficiency and productivity
• Engage with local account teams and sales leaders to ensure alignment with regional strategy initiatives

Preferred Qualifications

• BS or MS degree or equivalent experience relevant to functional area
• Eight (8+) or more years managing high visibility implementation projects and/or customer engagements
• Japanese language proficiency preferred
• A skilled problem-solver and strategic thinker who takes ownership
• The ability to work autonomously, make high impact decisions, and judgement calls
• Excellent communication and interpersonal skills, with the ability to effectively manage relationships with stakeholders at all levels
• Thrive in an innovative, ambiguous, and fast-paced environment
• PMP, PgMP, or equivalent project management certification is a plus
• The ability to travel to customer site or local office up to ~20%

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $104,000 to $223,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer