Kasumi Host / Hostess @ Waterstone Resort – PM Shift

Industry:

Company: Schulte

Waterstone Resort & Marina, a Curio Collection by Hilton property, managed by Schulte Hospitality Group is seeking a dynamic, service-oriented Full-Time or Part-Time Host / Hostess to join our team! PM Shifts (3pm – 11pm) – weekends & holiday shifts availability is a must! Our resort is on the Boca Inlet overlooking the Boca Bay. Modern Japanese restaurant, Kasumi is settled within our Heart of Hospitality, the Heart of our Resort. SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

JOB DUTIES AND RESPONSIBILITIES

• Guest Reception: Greet guests warmly and courteously upon arrival, providing a memorable first impression
• Reservation Management: Manage reservations efficiently, ensuring optimal seating arrangements and timely table turnover
• Seating Coordination: Escort guests to their tables, presenting menus
• Waitlist Management: Manage the waitlist during peak hours, communicating waiting times accurately to guests
• Service Flow: Coordinate with servers, kitchen staff, and management to ensure smooth and efficient service flow
• Guest Assistance: Address guest inquiries and concerns promptly, providing excellent customer service
• Ambiance Maintenance: Maintain cleanliness and organization of the entrance, waiting area, and dining room
• Phone Handling: Answer phone calls professionally, taking reservations and addressing guest inquiries
• Special Requests: Accommodate special seating requests and arrangements for large parties or special occasions
• Perform various other duties as assigned

EDUCATION AND EXPERIENCE

• Minimum of High School Education, post high school education preferred
• Minimum of one (1) year in a similar role
• Food Handler & Alcohol Awareness Certification preferred, or able to obtain

KNOWLEDGE, SKILLS, AND ABILITIES

• Communication: Excellent verbal communication and interpersonal skills
• Professionalism: Professional appearance and demeanor, with a commitment to maintaining the restaurant’s high standards
• Organizational Skills: Strong organizational and multitasking abilities, with attention to detail
• Guest Focus: Exceptional customer service skills with a friendly and approachable attitude
• Technical Skills: Proficiency with reservation systems such as OpenTable
• Availability: Flexible availability, including nights, weekends, and holidays

Our Company: Schulte Companies (SHG) is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. Schulte Companies are a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry.

What’s in it for you? When you join SHG you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Free Telemedicine and Virtual Mental Healthcare access for All Associates starting day one!
• Free Employee Meal Daily
• Free On-Site Employee Parking
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships+ more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company’s Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer