Host/Hostess

Industry:

Company: Zuma

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill.

Zuma, the brainchild of award-winning co-founder and creator, Rainer Becker, brings its internationally acclaimed style of authentic and modern Japanese food to Midtown, New York.

Zuma offers a comprehensive benefits package that reflects our commitment to taking great care of our team members. Here’s a summary of the fantastic benefits you can expect as part of the Zuma family:

• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Paid Time Off: Annual PTO to relax and recharge.
• Career Growth: Take advantage of opportunities to grow your career with Zuma at our locations globally, including in the US, Europe, the Middle East, and Asia.
• Global Experience: Work alongside a team with extensive global hospitality and culinary experience, offering you invaluable learning and growth opportunities.
• Family Meals: Enjoy complimentary daily family meals at our restaurant.
• Dining Discounts: Receive a 50% discount on dining at Zuma, so you can savor our culinary delights even off the clock.
• Referral Bonus Program: Earn bonuses for referring talented friends and colleagues to join our team.

JOB SUMMARY:

A Receptionist provides a warm welcome ensuring a smooth transition into the dining experience. This position requires exceptional communication skills, a friendly demeanor, and the ability to manage guest flow effectively. For applicable locations, the Receptionist must also manage the coat check area.

ESSENTIAL JOB FUNCTIONS:

• Welcome guests upon arrival with a friendly greeting and escort them to their designated table, ensuring a positive first impression
• Assist in managing the waitlist and seating chart, optimizing table turnover and accommodating guest preferences in the absence of the Maitre D’ or Reception Manager
• Provide accurate wait time estimates and manage guest expectations during peak dining hours
• Handle phone calls and inquiries for guests with to-go orders (where applicable), special requests, and provide general information about the restaurant
• Maintain a tidy and organized host stand area, including menus, reservation books, and guest amenities
• Assist with various tasks as needed, including seating guests in the bar area, helping with coat check, and directing guests to restrooms
• Regularly inspect restrooms to ensure they are clean, well-maintained, and stocked with essential supplies such as toilet paper, soap, and paper towels
• Follow Zuma’s service standards and protocols, including uniform guidelines, grooming standards, and service etiquette
• Attend pre-shift meetings and training sessions to stay informed about menu changes, specials, and promotions, and to enhance product knowledge and service skills
• Performs other duties and responsibilities as required or requested

JOB KNOWLEDGE, EXPERIENCE AND SKILLS:

• Previous experience as a Host or similar role in a high-end restaurant, hotel, or hospitality establishment
• Experience working with SevenRooms or other reservation systems preferred
• Excellent communication and interpersonal skills, with the ability to engage with guests in a friendly and professional manner
• Attention to detail and ability to multitask in a fast-paced environment, while maintaining a high level of accuracy and efficiency
• Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment
• Must adhere to uniform requirement
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Zuma is an equal opportunity employer.