Reservationist

Industry:

Company: Casa Madera

Where The Sand Meets The Sea…When you first step into Casa Madera, you immediately recognize something inherently inviting. Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal. You’ll gather around tables that are home to chef-driven selections that draw from the rich culinary traditions of Mexican coastal cuisine refined by French technique and Japanese precision.
Casa Madera is a high-energy, fine-dining concept from hospitality group Noble 33, located in both West Hollywood and Toronto.

Reports To: GM

Requirements: Must be able work nights, weekends, and some holidays

Position Overview

As a Reservationist at Noble 33, you will serve as the first point of contact for guests, setting the tone for their experience. This role requires exceptional communication skills, a warm demeanor, and an unwavering commitment to hospitality. You will manage reservations efficiently while embodying our core values of empathy, humility, and professionalism.

Key Responsibilities

Guest Interaction:

• Act as a welcoming ambassador for Noble 33, ensuring every interaction reflects respect and kindness.

• Handle reservation inquiries with attentiveness and enthusiasm via phone, email, and online booking platforms.

• Provide personalized recommendations based on guests’ preferences, offering insight into the restaurant’s menu, ambiance, and special events.

• Manage guest expectations with tact and discretion, including accommodating special requests and dietary needs.

Reservation Management:

• Utilize reservation platforms (e.g., OpenTable, SevenRooms) to manage bookings, cancellations, and waitlists efficiently.

• Monitor and optimize table assignments to maximize guest satisfaction and operational flow.

• Confirm reservations in a timely manner and communicate policies such as cancellation or late-arrival procedures.

Communication and Collaboration:

• Liaise with front-of-house and management teams to ensure a seamless guest experience.

• Communicate guest feedback, special requirements, or noteworthy details to relevant team members.

• Maintain an open, solution-oriented mindset when addressing challenges or conflicts.

Professional Etiquette:

• Exhibit humility and grace under pressure, maintaining poise during peak hours or high-stress situations.

• Uphold proper phone, email, and in-person etiquette, ensuring all communication aligns with Noble 33’s standards.

• Adhere to privacy standards, safeguarding sensitive guest information.

Administrative Duties:

• Maintain accurate records of reservations and guest profiles.

• Assist with reporting or analysis as requested by management.

• Participate in training programs to enhance knowledge of Noble 33’s venues, policies, and service standards.

Qualifications

• Prior experience in a reservations, concierge, or hospitality role preferred.

• Strong interpersonal and communication skills, with fluency in English (additional languages are a plus).

• Proficiency in reservation software (e.g., OpenTable, SevenRooms) and basic office applications.

• A genuine passion for hospitality and a commitment to providing exceptional guest experiences.

• Exceptional organizational skills and attention to detail.

• A collaborative spirit and ability to work effectively within a team-oriented environment.

Core Values

At Noble 33, we prioritize empathy, respect, humility, and kindness in every aspect of our work. As a Reservationist, you will play a vital role in upholding these principles, fostering an environment of mutual care and exceptional service.

Benefits

• Competitive compensation and opportunities for growth within the Noble 33 family.

• Employee discounts at Noble 33 venues.

• Access to training and professional development programs.

• A supportive, inclusive workplace culture that values your well-being.