Applications-Technical Services Engineer

Industry:

Company: S.E.H. America, Inc.

SEH America is located in Vancouver, Washington. It is one of 13 Shin-Etsu Handotai Group (SEH) facilities located around the world. SEH is the world-leader in the manufacturing of silicon wafers for the semiconductor industry. At SEH America, our philosophy and success rest upon our commitment to excellence, quality of service and product to our customers, and a safe working environment for our employees.

Applications and Technical Services Engineer

SUMMARY

Responsible for managing multiple technical aspects of assigned customer accounts. Act as company liaison to SEH customers and as the technical interface on silicon wafer applications, product specifications, testing methodology, and industry innovations. Customers will include world semiconductor leaders in the design and fabrication of advanced memory and logic, advanced analog, mixed-signal, power management, RF, MEMS sensors and other devices.

JOB DUTIES & RESPONSIBILITIES
• Acquire and maintain a high degree of knowledge of silicon processing and related defects; fully understand production and quality control aspects of silicon production.
• Coordinate engineering development samples and new part qualifications.
• Coordinate SEH resources in the US and at overseas sites.
• Educate customers on the benefits of using SEH products and provided on-going support to the customer base.
• Coordinate technical services between management, production, and sales departments and the customer regarding newly developed techniques or practices in processing company products.
• Develop and deliver technical presentations and product demonstrations targeted to engineers and engineering management of existing and prospective customers.
• Assist in preparation of specific roadmap support plans for the future needs of customers and help develop technical marketing documentation.
• Assist in the preparation of proposals for future business.
• Assist investigation of customer complaints and concerns regarding quality and performance of SEH products.
• Assist in assessment of risk to customer for process changes and process control excursions
• Assist in statistical analysis and presentation of SPC data to customers

MINIMUM QUALIFICATIONS
• Bachelor’s degree in Materials Science, Physics, Engineering, Chemistry, or similar fields
• Able to work in high intensity and demanding environment with strong commitment to customer service.
• Must have excellent verbal and written communication skills
• Familiar with Material Characterization (SEM, SIMS, GOI, XRT, C-V, SRP, TEM, and others)
• Ability to travel inside USA and internationally.
• Familiar with silicon wafer processing.
• Knowledge of statistical methods

PREFERED KNOWLEDGE / SKILLS / EXPERIENCE
• Master’s degree would be preferred
• Prior semiconductor physics/ solid state electronics experience.
• Prior experience working in a fab (diffusion, thin films, photolithography, etc.)
• Prior experience with silicon wafer procurement (specifications, incoming quality, metrology, evaluations, etc.)
• Semiconductor fab processing knowledge.
• Semiconductor device knowledge and market knowledge is preferred, including DRAM, NAND, Logic, MEMS, Power and Discrete, RF, and MEMS.
• Second language proficiency – Chinese or Japanese language skills.
• Advanced statistical techniques
• Knowledge of non-silicon semiconductors (SiC, GaN, others )

SEH AMERICA BENEFITS

We are committed to employee health and wellness and believe it plays a factor in our success. The SEH America benefit plan is considered one of the most generous plans in the region based on coverage and employee cost. SEH America is pleased to offer the following benefits, services, and perks:

Health Benefits for You and Eligible Family Members
• Medical (2 plan options with prescription drug program included) – Massage therapy, acupuncture, & naturopathy included in plan
• Dental (2 plan options)
• Vision (automatic election with medical and dental enrollment)

Paid Time-Off Benefits
• Vacation (starts at 15 days) & Vacation Savings Account
• Sick pay (80 hrs sick pay with rollover & payout)
• 9 Paid Holidays
• Company leave programs including Short Term Medical Leave (up to 24 weeks – based on length of service) & Long Term Disability
• Bereavement Leave (up to 3 days), Jury or Witness Leave, SEH-A Military Leave Program

Other Company Provided Benefits
• 401(k) Plan- Company match plus additional employer contribution
• Flexible Spending Accounts – Health Care & Dependent Care
• Employee Basic Life Insurance- Option to purchase supplemental & dependent life insurance
• Voluntary AD&D Insurance (for employee & family)
• Company provided Long Term Care Insurance – Option to purchase additional employee and spouse coverage.

Services & Perks
• Education Assistance- Paid directly to school
• Employee Assistance Program
• Subsidized Childcare
• On-Site Café (cost subsidized by company)
• Community Garden
• On-Site Fitness Center (no cost & open 24/7)
• EV Charging Spots
• Multiple Award Programs & Employee Appreciation Events
• Diverse Employee Population
• Numerous Growth Opportunities & Career Paths

SEH America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to military and veteran status, race, color, national origin, ancestry, age, religion, religious creed, marital status, pregnancy, physical or mental disability, medical condition, genetic information, gender, gender expression, gender identity, sexual orientation or any other protected characteristic under applicable law. SEH-A participates in E-Verify. More information can be found on our website.