Associate Operations Manager

Industry: Warehouse

Company: Bokksu

[ Your Future Company ]

Bokksu is a venture-backed, trailblazing direct-to-consumer and retail distribution brand that delivers artisanal Japanese snacks to happy snackers in 100+ countries. We’re proud to partner directly with centuries-old family snack makers in Japan to bring their yummy morsels to the world. Our success has earned us features on Today Show, WSJ, NY Times, Wirecutter and the Strategist. Join us in spreading the joy of Japanese snacks globally!

[ Your Mission ]

As the Associate Operations Manager (Warehouse), you will hold a pivotal position in our operations, supporting the efficient and organized functioning of the fulfillment operation based out of our New Jersey warehouse! Your duties will include partnering with the Warehouse Operations Manager on the meticulous execution of order fulfillment and delivery to ensure that our customers consistently receive their orders accurately and punctually. In addition, you will be responsible for managing shipping and receiving at the warehouse and making sure all databases are updated with the latest information. If you’ve got a passion for warehouse operations management and a desire to be a part of our company’s exciting journey, this opportunity is your gateway to becoming an integral part of our thriving team!

This role requires working 5 days a week from our Warehouse in Carlstadt, New Jersey.

[ Your Responsibilities ]

• Shipping and Receiving Management: Manage routing and shipping/receiving operations, which includes scheduling pick-ups and deliveries, processing and uploading receiving paperwork, and ensuring timely and accurate updates in company databases (Salesforce).
• Vendor and Shipping Coordination: Become an expert in vendor shipping and fulfillment guidelines and coordinate accordingly with the warehouse team to ensure all outbound orders are in compliance with guidelines, preventing chargebacks.
• Inventory Control and Systems Management: Oversee inventory control, maintaining accuracy through stock monitoring, audits, and effective inventory practices; work with Procurement to resolve discrepancies regarding inbound shipments, analyze inventory data, optimize utilization, and reduce expenses.
• Team Management: Lead, train, and supervise warehouse staff for high-performance and accountability while fostering a collaborative team environment.
• Project Support: Execute ad-hoc warehouse optimization projects, including organizing cycle count, inventory depletion, and food recovery efforts to support operational needs and inventory accuracy.
• Quality Assurance: Enforce quality control standards and food safety protocols for product handling and storage.
• Safety and Compliance: Maintain warehouse safety, cleanliness, and compliance with regulations.

[ Your Skills ]

• Team-Player: Foster a supportive and motivating environment for team members, encouraging open communication, professional growth, and collaboration to achieve departmental objectives.
• Collaborative: Highly collaborative and enjoys working cross-functionally with other teams to execute on key business opportunities; demonstrates a willingness to learn from, listen to, motivate, and collaborate with colleagues to tackle problems.
• Organized and Detail-Oriented: Consistently demonstrate a strong attention to detail by reviewing and refining documents, reports, and projects, ensuring accuracy and quality in all deliverables.
• Multi-Tasker: Able to prioritize and keep track of all key tasks, manage multiple responsibilities and workflows simultaneously, and meet deadlines in a fast-paced operational environment due to your strong organization skills and high level of accountability.
• Effective Communicator: Able to coordinate and communicate with multiple parties to ensure that cross-functional tasks are completed properly and upstream gaps are identified and addressed; communicates clearly with the ability to present and support a point of view by leveraging data.
• Adaptable: Able to change the process (skills of change in management) and maintain organizational awareness in rapidly changing environments.
• Strategy-Oriented: Able to perform analysis, draw key insights, and form and execute a strategy autonomously, within scope of responsibility.

[ Your Qualifications ]

• High school diploma or equivalent (Associate’s degree preferred)
• +4-5 years of proven experience in a related field (logistics, operations, purchasing, procurement, shipping and receiving, etc.)
• Proficiency in inventory management and warehouse management systems (WMS), such as ShipHero
• Proficiency in using e-commerce and productivity tools such as Shopify, Notion, Slack, and Salesforce
• Strong computer knowledge
• Strong attention to detail and organizational skills
• Excellent communication skills, both written and verbal, with proficiency in English
• Experience working in a fast-paced, scrappy startup environment, with the ability to adapt quickly to changing priorities, take initiative, and thrive in a dynamic and entrepreneurial setting
• Experience working in the food industry. Direct relevant industry experience (retail, online grocery, mealkit, food delivery) and/or deep personal experience of Asian food products and Asian culture in the US is a plus
• Based in New Jersey, available to work 5 days in the warehouse

[ Your Benefits ]

• Medical, Dental & Vision Insurance
• Free membership to HealthAdvocate, Talkspace, One Medical, and Teladoc
• Access to thousands of gyms, virtual workouts, mental health support, meditation, and nutrition coaching apps through Wellhub (formerly Gympass)
• 12-Week paid Parental Leave
• Unlimited PTO
• Commuter benefits and 401(k) plan
• Free weekly lunches
• Company retreats, happy hours, dinners, and other outings
• Monthly Bokksu subscription

Bokksu provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.