Host/Hostess

Industry:

Company: Zuma

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill.

Zuma Miami, located in the heart of downtown, brings chef Rainer Becker’s internationally acclaimed style of modern Japanese izakaya dining from the robata grill and kitchen to its flagship US location.

Zuma offers a comprehensive benefits package that reflects our commitment to taking great care of our team members. Here’s a summary of the fantastic benefits you can expect as part of the Zuma family:

• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Paid Time Off: Annual PTO to relax and recharge.
• Career Growth: Take advantage of opportunities to grow your career with Zuma at our locations globally, including in the US, Europe, the Middle East, and Asia.
• Global Experience: Work alongside a team with extensive global hospitality and culinary experience, offering you invaluable learning and growth opportunities.
• Family Meals: Enjoy complimentary daily family meals at our restaurant.
• Dining Discounts: Receive a 50% discount on dining at Zuma, so you can savor our culinary delights even off the clock.
• Referral Bonus Program: Earn bonuses for referring talented friends and colleagues to join our team.

JOB SUMMARY:

A Receptionist provides a warm welcome ensuring a smooth transition into the dining experience. This position requires exceptional communication skills, a friendly demeanor, and the ability to manage guest flow effectively. For applicable locations, the Receptionist must also manage the coat check area.

ESSENTIAL JOB FUNCTIONS:

• Welcome guests upon arrival with a friendly greeting and escort them to their designated table, ensuring a positive first impression
• Assist in managing the waitlist and seating chart, optimizing table turnover and accommodating guest preferences in the absence of the Maitre D’ or Reception Manager
• Provide accurate wait time estimates and manage guest expectations during peak dining hours
• Handle phone calls and inquiries for guests with to-go orders (where applicable), special requests, and provide general information about the restaurant
• Maintain a tidy and organized host stand area, including menus, reservation books, and guest amenities
• Assist with various tasks as needed, including seating guests in the bar area, helping with coat check, and directing guests to restrooms
• Regularly inspect restrooms to ensure they are clean, well-maintained, and stocked with essential supplies such as toilet paper, soap, and paper towels
• Follow Zuma’s service standards and protocols, including uniform guidelines, grooming standards, and service etiquette
• Attend pre-shift meetings and training sessions to stay informed about menu changes, specials, and promotions, and to enhance product knowledge and service skills
• Performs other duties and responsibilities as required or requested

JOB KNOWLEDGE, EXPERIENCE AND SKILLS:

• Previous experience as a Host or similar role in a high-end restaurant, hotel, or hospitality establishment
• Experience working with SevenRooms or other reservation systems preferred
• Excellent communication and interpersonal skills, with the ability to engage with guests in a friendly and professional manner
• Attention to detail and ability to multitask in a fast-paced environment, while maintaining a high level of accuracy and efficiency
• Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment
• Must adhere to uniform requirement
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Zuma is an equal opportunity employer.