Quality Improvement Field Service Engineer

Industry:

Company: MHI

SUMMARY

The Quality Improvement Field Service Engineer is responsible for ensuring the highest standards of quality in the field during the installation, maintenance, and repair of products or systems at customer locations. This role combines technical expertise with quality processes to monitor, evaluate, and enhance product performance, troubleshoot issues, and ensure customer satisfaction. The engineer will work closely with field technicians, and internal teams to identify and address quality-related issues, perform testing, identify improvements, and ensure compliance with both company and regulatory standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

2.1 Outage Planning & Onsite Support:

• Review Lessons Learned, Quality Flashes, Quality Incidents Reports, Quality Bulletins with Operations and Execution teams prior to outage start.
• Ensure documentation readiness (work packages, inspection forms).
• Participate in Outage kickoff (Quality DOR).
• Ensure tools onsite are calibrated and compliant.
• Support parts inspections at vendor locations/onsite for new or refurbished parts and assembled product (Rotors, Blade Rings, Diaphragms, others).
• Conduct on-site inspections, audits, and quality checks to assess the performance and condition of installed products and systems.
• Support troubleshooting and resolving product issues or discrepancies identified onsite.
• Verify that all service procedures, work instructions, and safety protocols are followed during field service activities.
• Ensure that all products and services meet company quality standards and regulatory requirements.
• Provide quality processes training to other groups within PGS.

2.5 Root Cause Analysis and Continuous Improvement:

• Collect necessary data for root cause investigations and reports development related to onsite events.
• Assist in identifying root causes using root cause analysis tools (Tap Root, 5Why, Fishbone, FTA, others)
• Collaborate with engineering, design, and production teams in root cause investigations.
• Collect improvement ideas through direct observation of work performed onsite. Communicate findings and agree on corrective actions with stakeholders.
• Assist in the development of new processes, tools, or training materials to improve product quality and customer satisfaction.
• Provide data-driven insights to internal teams regarding recurring quality issues, customer feedback, and product performance trends.
• Submit document change requests to update procedures based on insights gained from quality events.

2.6 Non-Conformance Reports (NCR) and Lesson Learned Management:

• Assist in submitting NCRs for quality events.
• Support NCR closure.
• Contribute to Lesson Learned documentation.
• Participate in Lesson Learned review meetings after outage completion.

2.6 Compliance and Safety:

• Ensure that all field service activities comply with health, safety, and environmental regulations.
• Support efforts to maintain certifications and industry standards for product quality (e.g., ISO, regulatory bodies, etc.).

• Perform other such duties as may be required.

OTHER DUTIES AND RESPONSIBILITIES

• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit.
• Communicate effectively with subordinates and management at all levels.
• Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
• Comply with all company policies and procedures.
• Business Travel land/air/overnight based on contracts needs.
• Maintain a good status of your drivers license and passport
• Maintain the highest degree of honesty and integrity at all times.
• Business travel (up to 50%) by land and/or air and overnight both domestically and internationally.

KNOWLEDGE, SKILLS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • • Education and/or Experience:Bachelor of Science degree (BS) in a technical discipline (Engineering, Mathematics, Physics, Quality Management,) from an accredited college or university; or at least ten (10) years related experience and/or training; or equivalent combination of education and experience. Certifications as a Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), Nondestructive Testing and/or Welding Inspection (AWS/CWI) are desirable.
    • Construction, Field Installation and/or Service, with Manufacturing/Industrial background: ability to understand quality systems, as established from industry codes and standards. Must be able to interpret drawings for inspection purposes. Must be able to use standard inspection equipment.
    • Language Skills:Must be able to speak, read and write in English. Spanish and/or Japanese a plus. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

• • • Mathematical Skills:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

1. • • Reasoning Ability:ability to make judgment decisions based on specifications or technical requirements. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
     • Computer Skills: Knowledge of database, project management, spreadsheet and word processing software, electronic mail, graphics, technical diagrams, flow charts, etc.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, bend, talk and hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is occasionally exposed to toxic or caustic chemicals. The employee’s working environment maybe loud. The employee may be required to adhere to MPSA and customer safety procedures including but not limited to, the use of personal protection equipment (hardhat, safety glasses, goggles, hearing and fall protection).

Mitsubishi Power Americas Inc. supports 365/24/7 service operations for internal and external customers with a mission of providing reliable and excellent customer service as needed, all team members are subject to contribute to this mission.