Housekeeping Manager – Hilton Hawaiian Village Waikiki Beach Resort

Industry: Housekeeping and Laundry

Company: Hilton Hotels & Resorts

The iconic Hilton Hawaiian Village is looking for a Housekeeping Manager to join the housekeeping team.

Situated on 22 acres along Waikiki’s broadest stretch of sand with 2,860 rooms and 17 food and beverage outlets, this premier meeting destination offers over 150,000 sq. ft. of function space and Waikiki’s most unique meeting and event venues.

Our team members cherish our award-winning culture, which includes great benefits such as competitive health plans, career advancement opportunities, and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortune’s World’s Best Workplaces list!

The ideal candidate should have at least one year of supervisory or management experience, preferably within a hospitality environment. Experience working in a unionized setting is a plus, along with flexibility in scheduling and availability to work overnight shifts.

The annual salary is $65,000

What will I be doing?

A Housekeeping Manager is responsible for ensuring the housekeeping department staff cleans and maintains guest rooms and public space in accordance with client/guest expectations and Hilton’s standards of product and service. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Plans, organizes, monitors and oversees operational and department activities to ensure compliance with quality assurance standards set by the hotel
• Oversees and carries out the visual, tactile, olfactory, and auditory inspection of VIP rooms, guest rooms, corridors, lobbies, function rooms, public facilities, laundry areas, restaurants, lounges, etc. for cleanliness and appearance
• Interviews, hires, trains, monitors, and counsels assigned housekeepers; ensures that team members follow policies, procedures and techniques learned in training
• Arranges work schedules of line employees, determining days off, ensuring that staffing levels are based on occupancy and/or any current or anticipated projects
• Submits payroll records, correcting errors to ensure pay is on time and accurate
• Distributes and delegates workload to guarantee maximum production and guest satisfaction while controlling labor and materials costs
• Ensures proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel Hazcom program.
• Plans and conducts staff meetings; attends various other related meetings to obtain and disseminate pertinent information.

What are we looking for?

• Minimum one year of experience in a supervisory role or above, including scheduling experience for a large team is preferred
• Strong computer skills, with the ability to learn new software applications
• Prior hotel Housekeeping experience with knowledge of basic sanitation requirements/controls and applications of relevant chemicals is preferred
• Ability to grasp, lift, and/or carry materials weighing up to 50 lbs; ability to move or push heavy equipment and/or furniture on a hand cart/truck weighing a maximum of 500 lbs
• Ability to provide clear direction, instruction, and guidance; administer written, oral, technical and fit testing; exercise judgment and implement control over
• Ability to visually, tactically, olfactory, and auditory inspect for standard compliance and move throughout the property, bend, stoop, kneel, climb, walk, stand, work at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time and reach to assist other staff members
• Open availability to work varying days and shifts including, but not limited to, evenings, weekends, and holidays
• Computer proficiency, with the ability to use MS Word, Excel, Outlook and hotel software
• Experience managing in a unionized workplace is preferred
• CPR certification and First Aid training preferred
• Certificates in sanitation, interior design, safety; certification with N.E.H.A and/or AH&MA in Housekeeping are preferred
• Ability to speak another language in addition to English is preferred, with Japanese and Chinese being the most desirable

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World’s Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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