Reservationist

Industry:

Company: Riviera Dining Group

RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami’s upscale social scene.

At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey.

DREAM IT
MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges, and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River (opened June 2024), and MM, a Membership Community. Upcoming projects include NOORA and Claudie (scheduled for fall 2024), AVA’s second location in Coconut Grove (2025), and HONŌ Japanese Steakhouse (2026).

BUILD IT
RDG’s distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States.

GROW IT
RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities.

Summary:

As reservation agent you will be managing incoming reservation requests, maintaining an organized reservation system, and provides excellent customer service to guests. Responsibilities include handling inquiries, seating assignments, and coordinating with restaurant staff to optimize guest flow. Strong communication, organizational skills, and previous customer service experience are required.

RESPONSIBILITIES:

• Manage incoming reservation requests via phone, email, and online booking platforms.
• Maintain an organized reservation system and ensure accurate recording of all bookings.
• Provide excellent customer service by assisting guests with inquiries, special requests, and seating preferences.
• Coordinate with the restaurant staff to optimize table assignments and ensure efficient seating arrangements.
• Handle reservation cancellations and modifications promptly and professionally.
• Uphold restaurant policies and procedures regarding reservations and seating arrangements.

Requirements/Qualifications:

• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with reservation management software is a plus.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.

Other Skills and Knowledge:

• Strong attention to detail and accuracy in processing reservations.
• Collaborative to share an environment with opportunities for interaction with coworkers and supervisors.

Physical Demands And Work Environment:

• General office assignments-(typing), which lends itself to repetitive motion.
• Sitting in a stationary position for several hours within the day.
• Using hands and fingers for typing, clicking, and navigating reservation systems and software.
• Lifting or carrying lightweight office materials or equipment as needed.