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Company: Marriott Vacations Worldwide

Hourly Rate: $29.60

Job Status: Casual / On-Call

JOB SUMMARY

Do you want to be part of a team that experiences the excitement and fun of being in the heart of the city each day? We seek a passionate, friendly, concierge like candidate to work as the company’s own tour guide for all owners and guests while assisting the Events – Activities Manager with onsite activities, tastings and socials.

This fast-paced position will offer you the opportunity to engage with all guests helping them explore, taste, socialize, and learn about the city in a fun and enjoyable ways. This role will be instrumental in maximizing our guest’s vacation experience. The ideal candidate will be a motivated and creative individual who likes to plan, innovate and collaborate; a person capable of multitasking and juggling many details. This individual should possess impeccable customer service skills and enjoy engaging with travelers from around the world.

CORE WORK ACTIVITIES

• Looks to develop tour content and evaluate guest satisfaction as each tour ends.
• Report accidents, injuries, and unsafe work conditions to supervisor/manager.
• Ensure uniform and personal appearance is clean and professional.
• Protect the privacy and security of guests and coworkers.
• Anticipate and address guests’ service needs; assist individuals with disabilities.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Move over sloping, uneven, or slippery surfaces; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period of time.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested

REQUIREMENTS

• Bold interpersonal skills,
• Understands customer service.
• Prior experience working in a customer service industry.
• Reliable, highly organized, attention to detail, courteous, friendly, professional and amiable.
• Basic computer skills.
• Proficient with Microsoft Windows.
• Eager to learn and take on responsibilities.
• bold communication skills (oral and written).
• Enthusiasm and positive, can-do attitude.
• Interpersonal skills, along with the ability to work with multiple personalities.
• Ability to work independently.
• Bilingual in English and Japanese preferred.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.