Semiconductor Field Service Technician (Engineering Technician, III)

Location Type: On-site

Industry: Field Service

Company: Canon U.S.A., Inc.

About the Role

Are you seeking an opportunity to work with today’s most advanced thin film processing tools? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity in Manassas, VA to directly interface with customers to support their Anelva equipment in the field, which includes installations, preventive maintenance, troubleshooting, and repairs.
This position performs technical support of high vacuum PVD equipment and related robotics. The individual must understand and have experience with vacuum technology, general practices, and procedures in the semiconductor industry and successfully perform field service duties in customer’s clean room. Position provides on-site and on-call technical support, which may require off shift work.

This position will require travel to Japan for the first 3-6 months for training.

This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Your Impact

– Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
– Troubleshoot hardware and software related issues and implement solutions
– Collect data for software related issues and discuss with headquarters in Japan
– Accurately document all maintenance activity and provide field service reports
– Install equipment control software and maintain record of software revision history
– Participate in the installation of equipment at customers’ sites
– Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
– Provide training and assistance to customer engineering team
– Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees,
– Escalate serious or complicated repair problems to senior level team members

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19
– Associates degree or equivalent experience required, Bachelors degree in engineering preferred; plus 4-5 years of related experience including at least 2 years of experience working on vacuum equipment are preferred.
– Candidates without AS or BS may be considered with equivalent experience in the same field
– Multi chamber cluster systems and robotics experience are highly preferred
– Ability to understand electrical and mechanical drawings to troubleshoot problems.
– Experience with PLC and other software applications is a plus
– Ability to work independently following initial training and 3-6 months of on-the-job training
– Must have analytical skills for problem analysis and resolution
– Decide on problem solving road map and follow methodical means to resolution
– Decide and recommend spare and consumable parts for PM’s and repairs
– Job will require international travel for training
– Domestic and international travel required (must have up-to-date travel documents).
– Valid driver’s license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
– Position may require ability to work flexible shifts
– Requires ability to lift approx. 50 lbs.
– Bilingual Communication skills helpful but not required. (Japanese/English)
– Substantial amount of standing, walking, typing, grasping, talking and hearing.
Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.
– The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)
The work Environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.
The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.

The company will not pursue or support visa sponsorship for this position.

We are providing the anticipated rate for this role: $33.37 – $49.98 hourly

Company Overview

About our Company -#CUSA

Posting Tags

#PM19 #LI-NF1 #LI-ONSITE #ID22