Tour Lead

Location Type: Not Specified

Industry: Facility Operations/Event Staff

Company: AEG

In order to be considered for this role, after clicking “Apply Now” above and being redirected, you must fully complete the application process on the follow-up screen.

Title: Tour Lead Department: Dodgers 365 Tours Status: Part-Time, Seasonal Pay Rate: $20.00/hour* Reports to: Senior Manager, Tours *Compensation rates vary based on job-related factors, including experience, job skills, education, and training. The role of the Tour Lead is to serve as the point person between tours, tour guides, and stadium staff while providing excellent customer service to our fans from around the world. Essential Duties/Responsibilities:

• Support tours as a tour representative that is front of house at all times
• Responsible for creating an environment of positive experiences and professionalism
• Maintain records and logs of daily activities
• Help to plan out the tour route for the day and clearly explain the route to the tour staff
• Oversee tour staff and assist with tour related day-to-day needs
• Check that audio equipment is correctly functioning before distributing
• Greet and check in tour guests
• Monitor and direct visitor flow
• Assist and help oversee Pregame Tour check-in and tour operations
• Assist with D365 and other Special Events including internal requests, specialty tours, and tour events as needed
• Assist with ADA guests as needed
• Assist with special requests/duties as assigned
• Assist with office work as assigned
• Lead tours as needed

Basic Requirements/Qualifications:

• Must be available at least four times a month during the 2025 regular season
• High school diploma, GED or equivalent
• Minimum two years related work experience and/or training in customer service
• Basic knowledge of technology a plus
• Public speaking/theatrical performance experience preferred
• Knowledgeable on all aspects of Dodger Stadium and club history
• Provide exceptional customer service to stadium visitors
• Possess the ability to conduct all interactions in a professional manner
• Ability to consistently demonstrate a positive and team-oriented attitude
• Must be comfortable speaking to a large and diverse audience
• Maintain a professional image and demeanor at all times
• Possess excellent interpersonal and time management skills
• Ability to be flexible with schedule and daily assignments including weekends, holidays and evenings
• Able to stand or walk long distances for extended periods of time
• General knowledge of baseball is a plus
• Bilingual – Spanish, Korean, Japanese a plus
• Required to attend preseason training tentatively scheduled for March 1 and 2.

Current Los Angeles Dodgers employees should apply via the internal job board in UKG by following these prompts: MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. The Organization is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination. LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act requires that the Organization obtain documentation from every individual who is employed, which verifies their identity and authorizes their right to work in the United States. LOS ANGELES DODGERS LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, LOS ANGELES DODGERS LLC will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact pops@ladodgers.com.
Skills
Preferred

• LISTENING
• PUBLIC SPEAKING
• LEADERSHIP
• CUSTOMER SERVICE
• COLLABORATION
• MULTITASKING
• COMMUNICATION

Behaviors
Preferred

• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations
Preferred

• Peer Recognition: Inspired to perform well by the praise of coworkers
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization