1190 – Waitstaff – ISSIN Japanese

Industry:

Company: The Westin Resort Guam

Waitstaff – Issin Japanese Restaurant

Position Purpose
Responsible for providing beverage service to guests in restaurants, bars, banquets and room service.

Essential Job Functions
Customer Service

• Interact in a courteous and professional manner with guests and hotel staff with whom employee comes into contact
• Greet all guests upon arrival. Welcome guest by name when he/she is a repeat customer
• Attend to guest’s request or complaints when possible and appropriate; when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved
• Assist in taking reservations and seating guests when necessary

Functions

• Complete assigned side work including but not limited to folding napkins, cleaning and filling salt, pepper and sugar, polishing silver and glassware before service
• Maintain and monitor freshness of products served including, but not limited to butter, milk and coffee
• Accept and record orders. Assist guest with any questions regarding food preparation and beverage service
• Present food and beverages to guests in the manner prescribed by hotel standards
• Ensure all tables and chairs are in good repair and arranged properly for specific function. Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of any problems
• Ensure tables are set to specific standards
• Utilize computer to record, update and place order, generate and close check
• Present accurate check for payment when requested or at end of meal. Accept payment for services rendered and input payment into computer
• Maintain safety and cleanliness of work station. Ensure work area meets standards set at completion of work shift including but not limited to replenishing silverware and linen
• Transport dirty dishes to dishwasher area when necessary

Other

• Assist with related duties and special projects as requested.
• Attending training sessions set out by the Westin Resort to ensure continued personal development.

Required Knowledge and Skills

• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form
• Ability to focus and maintain attention to the performance of tasks despite periods of interruptions
• Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions
• Ability to maintain good relations with staff and guests
• Knowledge and ability to set up and disassemble linens, tables, china, flat, and glassware to conform to hotel standards
• Knowledge and ability to maintain state and federal health code standard
• Ability to operate computerized order system
• Must be able to understand and comply with safety precautions in use of chemicals

Special Position Requirements

• All employees must maintain a neat, clean and well-groomed appearance
• Must be able to obtain and maintain a health certificate during employment
• Must be able to obtain and maintain an ABC license during employment

Qualifications

• High School or equivalent education required.
• Minimum one year of bartending experience required.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Job description is subject to change at any time.

The Westin Resort Guam is an equal opportunity affirmative action employer and selects individuals best matched for the job based upon job-related qualifications regardless of gender, race, color, religion, creed, sex, sexual orientation, age, national origin, pregnancy, ancestry, marital status, veteran status, disability, handicap, citizenship status or any other status or characteristic protected by law.

Other details

• Pay Type Hourly

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