Associate Director Supply Chain Fulfillment and Trade Relations

Location Type: Not Specified

Industry:

Company: Eli Lilly and Company

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$122,250 – $179,300

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Responsibilities

This role manages the inventory, order fulfillment team and processes for finished stock inventory for the U.S. Sales Affiliate and Puerto Rico (PR). The individual will also support Drug Supply Chain Security Act (DSCSA) compliance. They will work with supplying plant sites and the marketing brand teams, Global Supply Chain, sample operations teams and affiliate representatives to ensure proper inventory levels to enable each support Sales Affiliate to meet its customer service targets and other goals and objectives. Additional responsibilities can include any or all of the following: oversight of external distribution partners, balancing inventory between the US NALO distribution sites to maximize customer service and minimize product obsolescence, supporting new product launches, packaging changes, productivity improvement projects, safety involvement, metrics reporting, master data stewardship and order entry and modification. To meet these customer requirements, this position requires an understanding of the pharmaceutical industry, DSCSA compliance for distribution, manufacturing and sales practices as well as logistics/transportation, warehousing, regulatory compliance (including PDMA, cGMP, Sarbanes-Oxley and Special Security Substance administration) finance, quality assurance and all associated systems.

Key Objectives/Deliverables

The Supply Chain Associate Director has the following key responsibilities:

SAFETY:

Performs tasks in a safe manner – follow all ergonomic guidelines including early reporting of injuries – Contributes to advancing safety in NALO.

PEOPLE MANAGEMENT:

Lead the Customer Service Fulfillment Team

Responsible for people management, development, coaching and performance reviews for the team

Oversees customer service team related to inventory, customer order fulfillment, sample operations, credit and billing, customer service inquiries and DSCSA compliance

INVENTORY MANAGEMENT:

Manages finished goods safety stocks and inventory for Sales Affiliate (examples include managing safety stock changes, obsolete, potentially obsolete inventory, slow moving inventory, etc).

Serves as key point of contact with the Sales Affiliates and Global Supply Chain on inventory management – and works to engage teams on decisions surrounding inventory management and supply planning – this would include during times of product supply issues and packaging changes.

Ensures successful launches, packaging changes, transitions and discontinuation of products for the Sales Affiliate.

During times of supply constraint, works with US Affiliate and Customer Service to determine allocation of inventory to customers.

METRICS:

Actively designs, tracks and reports on Affiliate metrics, processes, certification

Actively support requests from Affiliate and Supply Chain/Mfg for daily, weekly, monthly, quarterly, yearly and ad-hoc customer shipment and inventory reports and other metrics related information.

CUSTOMER SERVICE:

Has a working knowledge of key customer service activities to be able to provide guidance around inventory related topics and customer interactions as well as O2C tasks.

PROCESS OWNERSHIP/IMPROVEMENT

Helps develop/improve processes to continually adapt to our changing business so that we may be as effective and efficient as possible.

Serves as a process owner for key inventory related/customer service-related functions.

DSCSA:

Oversees Exception handling management across multiple functions in distribution, IT and US Affiliate Customers

Responsible for compliance within the organization regarding distribution practices

Leads and participates in projects to improve productivity of Customer Service and be accountable for those tasks for which you are responsible for including ensuring that your processes are documented in a manner that will enable other team members to backup your tasks if needed. Comply with all Special Security Substance, Sarbanes-Oxley, cGMP regulations, PDMA, FDA and other regulatory requirements. Manage stock transfer process for finished goods and ensure appropriate inventory levels at all distribution centers (includes significant interaction with SAP). Oversight of external distribution partners order management process to ensure they are meeting defined objectives, to manage process improvement activities, etc. Responsible for ensuring data integrity and good documentation practices while performing job tasks. Create and manage material master data as needed Perform transactional work as required (inventory reports, loading orders, enter manual orders, new stock orders, re-orders, stock transfers, scrapping, create/discontinue materials in SAP, deviation investigation etc.)

Basic Qualifications

• Bachelor’s degree or equivalent work experience
• 5+ years of Supply Chain Experience
• 5+ years of leadership experience including having direct reports

Additional Skills/ Preferences

• Working Knowledge of SAP and APO
• Experience with DSCSA regulation, exception handling and facilitation
• APICS/CPIM Certification
• Ability to work cross functionally
• Experience influencing others at or above job level
• Managing resourcing and problem solving

Additional Information

May be required to work weekends and holidays

Limited Travel (Less than 10%)

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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