City Insider Operations Supervisor

Industry:

Company: Marriott Vacations Worldwide

Hourly Rate: $35.72

JOB SUMMARY

Supervise the Resort Operations staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. This position is a rotating position that will perform supervisor duties in the different functional areas of resort operations. Supervise associates in the Front Desk, Housekeeping, Activities, Loss Prevention and Food and Beverage functional areas to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Anticipate and address owner/guests’ service needs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

CORE WORK ACTIVITIES

• Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
• Ensure uniform and personal appearance is clean and professional, and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Speak with others using clear and professional language.
• Visually inspect tools, equipment, or machines.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight.
• Stand, sit, or walk for an extended period of time.
• Move up and down stairs and/or service ramps.
• Perform other duties as assigned.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Rotating position that will perform supervisor duties in different functional areas of resort operations, including Activities and Food & Beverage.
• Anticipate and address owner / guest’ service needs.
• Assist management in hiring, training, evaluating, counseling, disciplining, and motivating and coaching employees
• Bilingual in English and Japanese preferred.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.