Claims Assistant

Industry:

Company: Sompo International Holdings Ltd.

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Claims Assistant in our Claims team.

Sompo is committed to providing outstanding claims service that delivers:

• Fair and appropriate outcomes for our insureds
• Efficient service, timely responses and fast payment of agreed claims
• Value-added expertise from product and industry specialists

Our claims team is uniquely positioned to serve customers based in the US and Japan. Our team members frequently interact with claims professionals in our parent company in Japan, delivering exceptional service by effectively bridging the gap between different cultures and customs. Our structure affords clients direct access to experienced claims professionals with extensive industry and product knowledge, serve as thought leaders in their field, and are empowered to make decisions. This approach ensures that we meet the diverse needs of our international clients while maintaining the highest standards of service and expertise.

This position will be based out of our Los Angeles, CA office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

• Entering payment information into our proprietary system based on incoming invoices and payment instructions from claim handlers.
• Verifying incoming invoices and payment instructions from claim handlers to ensure there are no duplicate payments or errors in instructions and ensuring there are no backlogs in processing reserves or payment transactions.
• Managing claim documents such as invoices, settlement agreements, and wire instructions.
• Setting up new claim files, saving documents, and entering claim information, including claim description, status, and reserve into our proprietary system.
• Acting as the liaison between claim handlers in Japan and the defense counsel for relatively simple claims.
• Triaging incoming emails and saving them in appropriate folders and sending acknowledgment of new claims to insureds.

What you’ll bring:

• Proficiency in Japanese language and a deep understanding of Japanese corporate culture. Strong written and verbal communication skills.
• Ability to maintain accuracy in numerical data entry and verification with a keen eye for detail. Independently verify instructions, adjust as needed, and proactively request additional information.
• Ability to follow instructions and implement self-management strategies to prevent errors.
• Strong computer skills, particularly in Excel and ability to quickly learn and adapt to new systems.
• Capacity to work in a fast-paced environment with a strong sense of urgency and excellent time management skills.
• Familiarity with insurance policies, coverage forms, and basic coverage analysis is a plus.

Salary Range: $45,000 – $75,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children.
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays.
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

In today’s world, what do we stand for?

Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone’s unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.