Customer Care Supervisor- Waikiki based – (Bilingual Japanese)

Industry:

Company: Marriott Vacations Worldwide

Hourly Rate: $33.72

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Supervisor Sales Front Desk, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

As a Supervisor Sales Front Desk, a typical day will include:

• Oversees data entry regarding sales tours, site packages, and self-generated leads into the computer software system.

• Coaches and develops associates.

• Ensure the gallery has hospitality items throughout the sales gallery in all locations.

• Promotes awareness of brand image internally and externally.

• Cleans and maintains equipment and supplies.

• Completes all Daily Checklists and reports and turns them into management at the end of the shift.

Guest Experience and Company Standards

• Welcome and greet guests; anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Supervisor Specialist Sales Front Desk:

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.

• Available to work a flexible schedule including weekends and holidays.

• Sales experience preferred.

• Position may require background and drug screening, in accordance with state and local requirements.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Must be Fluent in Japanese (Read, Write and Speak

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.