Customer Service Representative (1855)

Industry:

Company: Mitsubishi Chemical Alpolic

Group Company:

• Mitsubishi Chemical ALPOLIC

Mitsubishi Chemical Alpolic employees are part of a global network of companies, all with a long history of sustained brand recognition and successful, sustained growth. Employee safety and satisfaction are among our top
priorities. Many of our current employees began with the company and remain with the company even today. From machine operators to customer support and sales, Mitsubishi Chemical Alpolic believes the company’s success is shared by every team member regardless of their role.

Our foundation is based on the Japanese word “KAITEKI,” which, in its original concept, means moving forward in the sustainable development of society, people and the planet. Simply put, we care about our people, our products and our customers.

Job Purpose

The Customer Service Representative engages with customers to provide product information, ensure customer satisfaction, and resolve customer conflicts. The CSR works closely with all departments from outside Sales teams, production, and shipping to ensure a next level customer experience.

Principal Accountabilities

• Create solid customer relationships and satisfaction through effective and timely resolution of a variety of customer issues.
• Receive phone calls and handle questions and inquiries with speed and professionalism
• Escalate issues to appropriate department or personnel as needed
• Interact with customers to provide timely and accurate information about products, order status, inventory, shipping, and production
• Receive, process, and verify the accuracy of orders by entering data into SAP system
• Identify trends in customer satisfaction or dissatisfaction and report them to management
• Partner with Regional Sales Managers (RSMs) to support customer needs and meet and exceed customer service expectations
• Provide support and planning for sales functions.
• Respond timely and accurately to inquiries of price, availability, stock replenishment, order fulfillment, etc. during initial call/emails. Quote system pricing or use limited pricing guidelines provided by management. Engage Tech Service, Operations, and Logistics if/when the inquiries warrant.
• Reporting and data collection
• Other duties as assigned by department manager.

Knowledge / Skills / Experience

• Bachelor’s degree or associate degree preferred
• 3-5 years’ experience in inside sales, customer service and/or a related manufacturing
• SAP or similar Oracle, IBM, Microsoft, Salesforce knowledge is preferred.
• PC literacy is required (Microsoft office suite)
• High level attention to detail in a manual data entry environment.
• Strong interpersonal and communication skills
• Ability to prioritize, manage, and complete multiple tasks simultaneously – both for immediate resolution and long-term projects.
• Ability to maintain calm and to control or calm customers during high stress or high complaint situations.
• Ability to change priorities quickly and calmly while continuing with standard daily activities
• Ability to work independently as well as with team members and without direct supervision.
• Must be able and willing to work overtime and be flexible with hours where required.

Please complete the following PI Assessment:

https://assessment.predictiveindex.com/CFCP/fd0fc400-817e-4253-8c78-9165794e55e2?type=candidateba

Pay Transparency (complete highlighted sections)

• The salary range for this position is $59,322 – $74,142. Factors such as scope and responsibilities of the position, candidate’s work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
• Competitive Benefits
• Benefits begin on DAY 1!
• Employee Assistance Programs
• Curated Self-Paced Learning & Development Programs for all Employees

Mitsubishi Chemical Group (MCGC) and any of our subsidiaries do not accept unsolicited resumes from individual recruiters or third-party agencies. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. No placement fees will be paid to any firm unless specifically invited on the search by the MCGC Talent Acquisition team and such candidate was submitted to the MCGC Talent Acquisition Team via our Applicant Tracking System.

EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.
Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.