E-Commerce Admin Assistant (Japanese Speaking)

Industry:

Company: Bandai Namco Toys & Collectibles America Inc.

Job Description
This position is responsible for supporting E-Commerce warehouse/shipping also support administrative E-Commerce related duties.

ESSENTIAL JOB FUNCTIONS

WAREHOUSE/EC-Business, Customer cares

* Support leading EC- business at Warehouse.

* Processes EC-Soft(LOBOT) to issue invoice and shipping label.

* Confirms amounts of cartons shipped, corrects date of shipment, carrier information, processes detailed

push/pull for shipping carrier and generates bills of lading for any over the road shipments.

* Acts as a contact person for customers for any new orders or shipment issues.

* Coordinates with IT dept. for any shipping issues and/or corrections.

* Prepares ship schedules to carriers for generating appointment, prints the loads for order pullers and makes

copies for barcode label preparation.

* Assists warehouse personnel in generating loads from orders sent by customers.

* Prints labels & barcodes for parts.

* Makes necessary inventory adjustments from the monthly inventory counts for all accounts; prepares

report/spreadsheet to show inventory variances to determine recounted products.

* Researches Bin to Bin variances monthly.

* Handles meter parcel shipments and Bill of Ladings.

* Prepares shipping orders report and maintains the report up-to-date to ensure all the shipping is processed in a

timely manner.

* Access customer support tools (Zendesk) to communicate the customer to take E-commerce customer problems

OTHER & MISCELLANEOUS

* Seeks constant improvement, more efficient and less expensive ways and means in work processes.

* Performs special projects and other miscellaneous duties as assigned by management.

* Maintains high ethical standards in the work place.

* Reports all irregular issues and problems to management for solution.

* Maintains good communication with management, co-workers and outside vendors.

* Complies with all company policies and procedures.

* Responsible for maintaining a clean and safe working area

Experience and Skills
EDUCATION EXPERIENCE

* High-School Diploma or GED; or equivalent combination of education and experience.

WORK EXPERIENCE

* Related experience is not required.

Supervisory Responsibilities

* None required.

Certificates / Licenses

* Driver’s license.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while

performing the essential job functions of this position.

Work Environment: Warehouse/office

Noise Levels: Moderate/High

Tools & Equipment

* General office equipment including phones, fax, copier, personal computer, printer, scanner, etc.

* Software includes the use of Windows operating system and MS Office.

Travel & Driving Requirements

Travel: No

Vehicle driving requirements: Automobile

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully

carry out the essential job functions of this position. Reasonable accommodations may be made to enable

individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is required to frequently sit and occasionally must stand,

walk, use hands and fingers and reach with hands and arms. The employee may occasionally lift and/or move up to

25 pounds.

Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure

or identify using eyesight and adjust vision focus.

Job Benefits
Medical, Dental, Vision, and 401K