Front Desk Receptionist

Industry:

Company: Four Seasons Hotels Limited

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A luxury Oahu resort on the island’s sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

The Four Seasons Resort O’ahu at Ko Olina is looking for Front Desk Receptionist who has a passion for excellence and the spirit of aloha.

The Front Desk Receptionist reports to the Front Desk Management team and is responsible for seamless registration and cashiering service for our guests. The individual must be able to handle various guest requests, inquiries, and issues, and be responsible for the follow up of such circumstances.

We are looking for an energetic, experienced customer service professional with excellent phone and interpersonal skills, ability to multitask, have a passion for service and hospitality. Applicants will be a willing team player, comfortable with computer systems including Opera and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

Join Our ‘Ohana

We invite you to join our ‘ohana at the Four Seasons Resort O’ahu at Ko Olina as we prepare to open one of the finest resorts in the world. We’re excited to bring the Four Seasons Experience to O’ahu for the first time and embrace the unique local culture here in Hawai’i. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. Four Seasons has been ranked in FORTUNE Magazine’s 100 Best Companies to Work For since 1998. We’re looking for individuals with not only the right skills and attitude for the role, but also the aloha spirit!

Responsibilities

• Responsible for the seamless registration and cashiering service for our guests.
• Ensure a complete and accurate folio.
• Assist with reservations and Concierge on an as needed basis to ensure a seamless guest experience.

Preferred Qualifications and Skills

• Candidate must be fluent in English, both verbal and written.
• Japanese language skills are preferred.
• Excellent communication and organization skills
• Previous customer experience and ability to work effectively under pressure
• Service Passion
• Requires attention to detail and problem solving skills
• Successful candidates must possess legal work authorization in the United States.

About Four Seasons Resort O’ahu at Ko Olina

On Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – Four Seasons Resort O’ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury.

Chic and light-filled with vast ocean views, our 371 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa – wrapped in the effortless elegance of Four Seasons.

Working at Four Seasons

Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

Learn more about Four Seasons

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Learn more about Four Seasons O’ahu at Ko Olina on Social Media

Instagram: @FSOahu

Twitter: @FSOahu

Facebook: https://www.facebook.com/FourSeasonsResortOahu

We look forward to receiving your application! Mahalo!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf