Front of House Shift Lead

Industry: RESTAURANT

Company: South Congress Hotel

OTOKO is hiring for a Lead Bartender

OTOKO is a 12-seat Japanese restaurant at the South Congress Hotel in Austin, Texas. The multi-course omakase experience at OTOKO blends Tokyo-style sushi and Kyoto-style kaiseki into a unique tasting menu selected and prepared by our chefs based on ingredient availability and seasonality.

What you’ll do:

• Maintain product knowledge to inform guests and team members of specials, allergens, selling points, and recommendations
• Assist with the training of new service team members
• Ensure team members have a complete understanding of their job requirements and sufficient training; communicate team member areas of opportunity to the outlet manager
• Communicate shift goals and expectations to team members
• Maintain a level of awareness of the outlet’s ambiance including lighting, temperature, decor, and audio levels
• Ensure proper attention is given to all guests, including additional care towards VIPS, employees, investors, and frequent diners
• Maintain an awareness of team members’ needs by having eyes on all sections of the floor, host stand, bar well, expo, and bussing areas and support all FOH departments as needed
• Monitor staff to ensure properly executed service, positivity, and enthusiasm
• Provide a nightly summary of the shift highlighting the highs and lows of the evening and perform end of day administrative tasks as needed
• Guage level of guest satisfaction by seeking feedback from guests throughout their dining experience as appropriate
• Ensure immediate response is given to guest comments and concerns and apply corrective measures when necessary
• Promote and encourage guest name recognition
• Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
• Adhere to state liquor laws and regulations; verify minimum age requirements for consumption of alcoholic beverages
• Maintain a high level of cleanliness, sanitation, and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition

Who you are:

• You have state-issued food handling + beverage certifications as required
• 2+ years experience in a Server or Bartender role preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and
  procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before guests and groups of co-workers
• Ability to navigate and operate computer and Point of Sale (POS) systems
• Ability to apply concepts of math including addition, subtraction, multiplication, and division

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities – creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.